Building a Sustainable Lean Culture : An Implementation Guide book cover
1st Edition

Building a Sustainable Lean Culture
An Implementation Guide

ISBN 9780429184123
Published June 7, 2022 by CRC Press
240 Pages 43 Color & 112 B/W Illustrations

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Book Description

This book is an implementation guide for creating a Lean Culture from the ground up while gaining buy-in from key stakeholders and being able to sustain the results. Everyone talks about implementing a Lean Culture, but only provides Lean Tools for the implementation. This book discusses implementing the entire system from three main aspects. It covers the people (structural and cultural), the operation system, and the tools. Also included is a full set of case studies to show real-life implementations as well.


  • Discusses Leader Standard work for all employees
  • Covers the escalation process for tiers and daily accountability
  • Shows how to deal with a change of SOP's and standardization within an organization
  • Presents exercises for Lean Tools Implementation
  • Offers real-life case studies of implementing a Lean Culture while sustaining it

Building a Sustainable Lean Culture: An Implementation Guide discusses Lean Leadership from a managerial standpoint and ensures the Lean journey succeeds through accountability, standardized work, and technological advances utilizing Lean Systems.

Useful in manufacturing, services, IT, and healthcare, this book includes the implementation of empowering employees to want to build a Lean Culture.

Table of Contents




Chapter 1 Introduction to Lean and the Importance of Cultural Change

Chapter 2 Management Support

Chapter 3 Hoshin Kanri

Chapter 4 The Tools

Chapter 5 Building a Sustainable Lean culture Case Study: Process Improvementr

Chapter 6 Business Process Management Cast Study

Chapter 7 Employing Hoshin Kanri to Drive Lean Implementation and Culture Change

Chapter 8 Continuous Improvement Toolkit


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Tina Agustiady is a certified Six Sigma Master Black Belt and Continuous Improvement Leader. She is currently a Vice President of Lean Training and Development at JP Morgan Chase. Agustiady worked previously at MetLife across various deployments as part of leading Sustainability efforts for MetLife Way. Agustiady oversaw sustaining Lean transformations and creating a Kaizen Practitioner Certification Program.Agustiady was responsible for the strategic and tactical implementation of a lean system deployment and furthering the transformation to a Lean culture to support strategic business initiatives and help drive overall operational excellence within the Continuous Improvement initiative for a $2 Billion manufacturer of construction components by focusing on management of cross-functional teams and improvement of operational metrics and objectives at all levels of the organization.As Director, Operations Master Black Belt at Philips Healthcare Agustiady drove all continuous improvement projects in the CT/ AMI Operations function, resulting in the highest efficiency and effectiveness levels within Philips Healthcare. She was the transformation leader for the two businesses providing coaching and leadership in the new methodology. She was recently a strategic change agent as a key member of the BASF Site Leadership Team responsible for infusing the use of Lean Six Sigma throughout the organization.Tina consistently improves cost, quality, and delivery by applying Lean and Six Sigma tools to achieve improvements through a simplification process. Tina is an experienced leader who has facilitated many Kaizen, 5s, and Root Cause Analysis events throughout her career in the healthcare, food, and chemical industries. She has conducted six sigma training and improvement programs in the Baking industry at Dawn Foods and at Nestlé Prepared Foods where she held positions as a Six Sigma Product and Process Design Specialist responsible for driving optimum fit of product design and current manufacturing process capability, reducing total manufacturing cost and consumer complaints.Her many activities and responsibilities include serving as the past Lean Division President and current Technical Vice President of Institute of Industrial and Systems Engineers (IISE). She has served as a board director and chairman for the IISE annual conferences and Lean Six Sigma conferences. Agustiady is an instructor who trains and certifies students for Lean Six Sigma for IISE.Her accomplishments as a writer and author are numerous, including serving as an editor for the International Journal of Six Sigma and Competitive Advantage. She has co-authored "Statistical Techniques for Project Control", "Sustainability: Utilizing Lean Six Sigma Techniques", "Total Productive Maintenance: Strategies and Implementation Guide". She has also authored "Communication for Continuous Improvement Projects" and her recently published book, "Design for Six Sigma: A Practical Approach through Innovation". She serves as series editor for the CRC Press/Taylor and Francis book series "Continuous Improvement".

Agustiady was a featured author in 2014:

She was honored to be a Feigenbaum medal winner for 2016, presented to an individual who is 35 years of age or younger (as of October 1 of applying year), who has displayed outstanding characteristics of leadership, professionalism, and potential in the field of quality and also whose work has been or, will become of distinct benefit to mankind.

Finally, Agustiady is the 2018 ASQ Crosby Medal winner for presented to the individual who has authored a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, or techniques of quality management.

Agustiady received her BS in Industrial and Manufacturing Systems Engineering from Ohio University. She earned her Black Belt and Master Black Belt certifications at Clemson University.



Dr. Cudney is a Professor of Data Analytics in the John E. Simon School of Business at Maryville University. Dr. Cudney received her B.S. in Industrial Engineering from North Carolina State University. She received her Master of Engineering in Mechanical Engineering with a Manufacturing Specialization and Master of Business Administration from the University of Hartford, and her doctorate in Engineering Management from the University of Missouri – Rolla. Her doctoral research focused on pattern recognition and developed a methodology for prediction in multivariate analysis. Dr. Cudney’s research was recognized with the 2007 ASEM Outstanding Dissertation Award. Dr. Cudney has published 9 books and over 200 refereed publications. She is an ASQ Certified Six Sigma Black Belt, Certified Quality Engineer, Manager of Quality/Operational Excellence, Certified Quality Inspector, Certified Quality Improvement Associate, Certified Quality Technician, and Certified Quality Process Analyst. She is also an IISE Certified Lean Six Sigma Master Black Belt.Dr. Cudney received the 2021 Bernard R. Sarchet Award from the Engineering Management Division of the American Society for Engineering Education for "lifetime achievement in engineering management education." She was also awarded the 2021 Institute of Industrial and Systems Engineers Operational Excellence Division Teaching Award. She received the 2020 Walter E. Masing Book Prize from the International Academy for Quality for her book on Lean Six Sigma. In 2018, Dr. Cudney received the ASQ Crosby Medal for her book on Design for Six Sigma. Dr. Cudney received the 2018 IISE Fellow Award. She also received the 2017 Yoshio Kondo Academic Research Prize from the International Academy for Quality for sustained performance in exceptional published works. In 2014, Dr. Cudney was elected as an ASEM Fellow. In 2013, Dr. Cudney was elected as an ASQ Fellow. In 2010, Dr. Cudney was inducted into the International Academy for Quality. She received the 2008 ASQ A.V. Feigenbaum Medal. This international award is given annually to one individual "who has displayed outstanding characteristics of leadership, professionalism, and potential in the field of quality and also whose work has been or, will become of distinct benefit to mankind." In addition, she received the 2006 Society of Manufacturing Engineers (SME) Outstanding Young Manufacturing Engineer Award. This international award is given annually to engineers "who have made exceptional contributions and accomplishments in the manufacturing industry."