First Published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.
Phase Shifts: Managing Chaos and Convergence in Today's Business Environment; Identifying the Drivers of Organizational Performance in Your Company; No Simple Shell Game: How and Why Royal Dutch Shell is Reinventing Itself at Both the Global and Local Level. (Interviews with Mac McDonald, head of Shell's Internal Transformation Team, and Errol Marshall, CEO of Shell South Africa); Only the Vigilant Survive: The SmithKline Beecham Merger Story (Interview with former SmithKline Beecham CEO Robert Bauman); We Were Profitable but Not Competitive: The Premier Bank Reengineering Story (Interview with Lee Griffin, CEO of Bank One of Louisiana) ; Plane Talk about Change: How Lord Colin Marshall Transformed British Airways Into a Customer-Service Powerhouse; The Learning Leader: How AlliedSignal Uses Learning to Drive Business Transformation (Interviews with Fred Poses, President and CEO of AlliedSignal, and Donnee Ramelli, AlliedSignal's Vice President of Learning and Organization Development); Delivering the Future: The Changing Face of Today's Postal Service (Interview with Bill Henderson, CEO and Postmaster General, U.S. Postal Service); Managing Growth in a Shrinking Marketplace: How British Aerospace is Reinventing Itself for the Next Century (Interview with British Aerospace CEO, Sir Richard Evans); Let "Service to Customers" Drive Your Company's Structure (Profiles of USAA, Mercedes-Benz USA, and Sun MicroSystems); Beating the Millennium Bug: How the FAA Created a Culture of Commitment and Accountability to Solve the Y2K Problem (Interviews with FAA Administrator Jane Garvey, and Ray Long, Director of Y2K Preparedness); The Case for Charismatic Leadership: Why Former NatWest Bancorp EVP Roger O. Goldman Banks on the Power of Personality to Help Drive Change (Interview with Roger Goldman, former EVP of NatWest Bank ); Epilogue: The Future of Change