5th Edition
Business Process Management Practical Guidelines to Successful Implementations
Chapter 1. What is business process management?
Chapter 2. How can we demystify business process management?
Chapter 3. Who should be involved in BPM, and the critical success factors
Chapter 4. When should you do BPM – What are the main drivers and triggers?
Chapter 5. How should you start BPM – Bottom-up or top-down?
Chapter 6. Why is it important to improve business processes before automating them?
Chapter 7. What are the technology components of BPM?
Chapter 8. Should you be customer-centric?
Chapter 9. Why is determining BPM foundations a critical first step?
Chapter 10. Why do you need a structured approach to implementing BPM?
Part II. BPM – How do you do it?
Chapter 11. 7FE framework overview
Chapter 12. Guidelines on how to use the 7FE framework
Chapter 13. Foundations phase
Chapter 14. Enablement phase
Chapter 15. Launch phase
Chapter 16. Understand phase
Chapter 17. Innovate phase
Chapter 18. People phase
Chapter 19. Develop phase
Chapter 20. Implement phase
Chapter 21. Realize phase
Chapter 22. Sustainability phase
Chapter 23. Essentials introduction
Chapter 24. Project management
Chapter 25. People change management
Chapter 26. Leadership
Chapter 27. Organizational sustainability and performance management
Part III. Introduction
Chapter 28. Case studies from the USA, Asia and Europe
Chapter 29. BPM maturity
Biography
John Jeston has over 40 years’ experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.
'The author expertly projects enhanced and practicable frameworks and solutions updated with the latest analysis, risks, benefits, impact and developments in relation with process automation, relevant strategy and change in the workforce. This fifth edition is well supported by revised case studies."
- Reza Mohammadi, MSc Programme Director at Heriot-Watt University, Edinburgh Campus
'This text is a must for all business process improvement professionals, and is regularly opened in my process-related work for both public and private sector organisations. From early career to seasoned expert, this book’s theory and practical examples can add a string to anyone’s bow.'
- Declan Norrie (LLB, BSc(REM)), public sector legal and consulting advisor
