Business Process Reengineering: An ICT Approach, 1st Edition (Hardback) book cover

Business Process Reengineering

An ICT Approach, 1st Edition

By Heru Susanto, Leu Fang-Yie, Chin Kang Chen

Apple Academic Press

236 pages | 7 Color Illus. | 6 B/W Illus.

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Hardback: 9781771887113
pub: 2019-04-09
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This volume, Business Process Reengineering: An ICT Approach, shows how ICT (information and communications technology) can play the role of a driver of business process reengineering (BPR). ICT can aid in enabling improvement in BPR activity cycles as it provides many components that enhance performance that can lead to competitive advantages. IT can interface with BPR to can help to improve main business processes in terms of communication, inventory management, data management, management information systems, customer relationship management (CRM), computer-aided design (CAD), computer-aided manufacturing (CAM), and computer-aided engineering (CAE). This volume explores these issues in depth.

BPR is perhaps best described as the restructuring of an organization or enterprise to change the way of business process designs and to implement new workflows and day-to-day processes. Business process reengineering, at times, is often perceived as similar to business process redesign.

Table of Contents

The Success of Information Technology: The Greatest Empowering Agent of Business Process Reengineering. Heading Toward a New Direction of Development through ICT Emerging Technology IT-Enabled Business Process Re-Engineering. Organizational and Human Resource Dimensions Rethinking, Replanning, and Rebuilding. Customers’ Expectations ICT as Driver of Corporate Goals and Create Value: Improving Organizational Innovation Re-Engineering Processes. Key Information Technology Improvements Crafting Possibility Improvement. An Information System Approach Process Restructure: Customers, Suppliers, and Business Partners Application of Six Sigma in Information Technology. BPR Perspective Managing the Role of IT. Alterations of Corporate Changes The Role of Information Technology. A Driving Force Behind Organizations’ Productivity BPR. Producing Higher Level of Output of a Specific Product in a Specific Time Technology Enhancement Redesign Business Structure. From Functional to Cross Functional

About the Authors

Heru Susanto, PhD, is currently the head and a researcher of the Computational Science & IT Governance Research Group at the Indonesian Institute of Sciences. He is also an Honorary Professor and Visiting Scholar at the Department of Information Management, College of Management and Hospitality, Tunghai University, Taichung, Taiwan. Dr. Heru has experience as an IT professional and as web division head at IT Strategic Management at Indomobil Group Corporation. He has worked as the Prince Muqrin Chair for Information Security Technologies at King Saud University in Riyadh, Saudi Arabia. His research interests are in the areas of information security, it governance, computational sciences, business process re-engineering, and e-marketing. He received a BSc in Computer Science from Bogor Agricultural University, an MBA in Marketing Management from the School of Business and Management Indonesia, an MSc in Information System from King Saud University, and a PhD in Information Security System from the University of Brunei and King Saud University.

Fang-Yie Leu, PhD, is currently a Professor in the Computer Science Department at Tunghai University, Taiwan. He is on the editorial boards of several journals. Professor Leu organizes international workshops on mobile commerce, cloud computing, network and communication security (MCNCS) and compact wireless EVA communications system (CWECS). He is an IEEE member and now serves as a technical program committee (TPC) member of many international conferences. He was also a visiting scholar at the University of Pittsburgh, Pennsylvania. His research interests include wireless communication, network security, grid applications, and security. Dr. Leu received his bachelor, master, and PhD degrees all from the National Taiwan University of Science and Technology, Taiwan.

Chin Kang Chen, PhD, is a Lecturer at the Universiti Brunei Darussalam, Begawan, Brunei. He also has industry experience from working on projects with the local telecommunications companies and government ministries and agencies. His research interests include information security management system, IT governance, mobile devices, cloud computing, and e-government. Dr. Chen received his bachelor of engineering from the Royal Melbourne Institute of Technology, Australia; his masters in digital communication from Monash University, Melbourne, Victoria; his masters in information technology from Queensland University of Technology, Australia; and his PhD from the Univeristy of Brunei.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Business Communication / General
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Strategic Planning
BUSINESS & ECONOMICS / Information Management
BUSINESS & ECONOMICS / Production & Operations Management
COMPUTERS / Networking / General