This book provides a comprehensive examination of the effects of a natural disaster on businesses and organisations, and on a range of stakeholders, including employees and consumers. Research on how communities and businesses respond to disasters can inform policy and mitigate the cost and impacts of future disasters. This book discusses how places recover following a disaster and the vital roles that business and other organisations play.
This volume gives a detailed understanding of business, organisational and consumer responses to the Christchurch earthquake sequence of 2010-2011, which caused 185 deaths, the loss of over 70 per cent of buildings in the city’s CBD, major infrastructure damage, and severely affected the city’s image. Despite the devastation, the businesses, organisations and people of Christchurch are now undergoing significant recovery.
The book sheds significant new light not only on business and organisation response to disaster but on how business and urban systems may be made more resilient.
1. Introduction: The Business, Organisational and Destination Impacts of Natural Disasters – The Christchurch Earthquakes 2010-2011, C. Michael Hall, Sanna Malinen, Rob Vosslamber & Russell Wordsworth Business and Organisational Responses and Relationships 2. Why Stay? The Resilience of Small Firms in Christchurch and Their Owners, Herb de Vries & Robert T. Hamilton 3. Dynamics of Organisational Response to a Disaster: A study of organisations impacted by earthquakes, Venkataraman Nilakant, Bernard Walker, Joana Kuntz, Herb de Vries, Sanna Malinen, Katharina Naswall & Kate van Heugten 4. After the Shock: Employee turnover decision making in a post-crisis context, Russell Wordsworth & Venkatraman Nilakant 5. Survival Strategies of Cultural Service Providers in a Post-earthquake Contex, Abantia Antara, Jörg Finsterwalder and Michael Shone 6. I Do (Not) Want You Back! (Re)gentrification of the Arts Centre, Christchurch, Alberto Amore 7. Earthquake Impacts, Mitigation, and Organisational Resilience of Business Sectors in Canterbury, Girish Prayag & Caroline Orchistron Consumer and Communication Responses 8. From Brand Love to Brand Divorce: The effect of a disruption in supply on consumer-brand relationships, Sussie Morrish, Girish Prayag & Matthew Nguyen 9. Customer Relationships and Experiences During Times of Disaster: A case study of Ballantynes, Jörg Finsterwalder and Hannah Grey 10. It’s Not All Dark! Christchurch Residents’ Emotions and Coping Strategies with Dark Tourism Sites, Girish Prayag 11. Telling Tales: Some implications for response agencies from stories of informal personal communication in the aftermath of a devastating earthquake, Colleen E. Mills Learning from "the New Normal" 12. ‘Regeneration is the Focus Now’: Anchor projects and delivering a new CBD for Christchurch, Alberto Amore & C. Michael Hall 13. The Governance of Built Heritage in the Post-Earthquake Christchurch CBD, Alberto Amore 14. Disasters, Insurance, and Accounting, Rob Vosslamber 15. Disasters, Urban Regeneration and the Temporality of Servicescapes, Jörg Finsterwalder & C. Michael Hall Conclusions 16. Undertaking Business, Consumer and Organisational Research in a Post-Disaster Setting, C. Michael Hall, Sanna Malinen, Venkataraman Nilakant, Rob Vosslamber, Bernard Walker and Russell Wordsworth 17. Putting Ecological Thinking Back in to Disaster Ecology and Responses to Natural Disasters: Rethinking Resilience or Business as Usual?, C. Michael Hall
"Many people remember where they were when they heard about the first Christchurch Earthquake; it was just so significant. This volume edited by Michael Hall and colleagues is remarkable for its breadth and depth of coverage of business recovery in a single locality. Seldom are the effects of natural disasters examined so systematically and from such a wide range of perspectives. Business so very rarely proceeds ‘as usual’ after events like this. Individually, each chapter offers thought-provoking insights into diverse pathways to regeneration; collectively, they force us to reconsider precisely what we understand by ‘redevelopment’ for a city the size, scale and context of Christchurch." — Tim Coles, Professor, Business School, University of Exeter, United Kingdom