1st Edition
Call Centers and the Global Division of Labor A Political Economy of Post-Industrial Employment and Union Organizing
By Andrew J.R. Stevens
Copyright 2014
236 Pages
by
Routledge
234 Pages
2 B/W Illustrations
by
Routledge
234 Pages
2 B/W Illustrations
by
Routledge
Also available as eBook on:
Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments... Read more
1. Introduction m2. Political Economy, Post-Industrialism and the Global Division of Knowledge Labor 3. The Political Economy of Offshoring 4. The Global Division of Call Center Work 5. India: Labor Organizing Offshore 6. Centers of Steel 7. Global Division of Knowledge Labor, Global Unionism 8. Conclusion
Biography
Andrew J.R. Stevens is Assistant Professor of Human Resource Management and Industrial Relations in the Faculty of Business Administration at University of Regina.
