Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees.
Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training.
Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue.
Section I: Surveillance in Gaming Operations
Chapter 1: Camera Operational Techniques
Chapter 2: Game Protection
Chapter 3: Internal Theft and Fraud
Chapter 4: Security Surveillance
Chapter 5: Standard Operating Procedures
Chapter 6: Investigations
Chapter 7: Surveillance Training and Education
Chapter 8: Statistical Information and Analysis
Chapter 9: Surveillance in the Future
Section II: Physical Security in Gaming Operations
Chapter 10: The Gaming Security Officer’s Role
Chapter 11: Security Patrols and Assignments in the Gaming Environment
Chapter 12: Alcohol and the Gaming Environment
Chapter 13: Table Game Fills, Credits, Drops, and Money
Chapter 14: Managing and Controlling Incidents
Chapter 15: Removing Undesirables
Chapter 16: Arrests and Detainments
Chapter 17: Theft, Larceny, and Other Property Crimes
Chapter 18: The Major Security Incident
Chapter 19: Training Gaming Security Officers
Chapter 20: Common Casino Scams and Crimes
Chapter 21: Managing Casino Security
Drawing from the experiences of their peers and colleagues in the industry, Boss, a gaming protection operator and consultant, and Zajic, an independent security consultant who teaches in the gaming departments at the University of Nevada in Reno and Las Vegas, explain the skills, knowledge, and techniques for detecting and mitigating threats to casino security and protecting casino assets, guests, and employees, for supervisors and investigators/agents. They discuss the most common threats and how to address them, from physical security and security management to table and gaming surveillance, as well as internal theft and fraud. Topics include IOU patrol, tri-shot coverage, conducting close watches, set-up and conduction of surveillance audits, threat analysis, statistical review, basic strategy, card counting, game protection techniques, loss prevention, players' club theft and fraud, surveillance standard operating procedures, training and investigation, and security surveillance.
—In Research Book News, booknews.com, February 2011
It’s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer.
—Roger Gros, Publisher, Global Gaming Business Magazine