Introduction
Chapter 1 - The Art of Investigations
Chapter 2 - Field Investigations
Chapter 3 – Marketing Considerations and Investigations
Chapter 4 – Objective and Impartial Investigations
Chapter 5 – Understanding the Scope of the Investigation
Chapter 6 – Starting the Investigation
Chapter 7 – Written Reports
Chapter 8 – Interviews
Chapter 9 – Ethics in Investigations
Chapter 10 – Prosecution
Chapter 11 – Jurisdictions, Regulations and Gaming Environments
Chapter 12 – Investigations and Liability
Non-Gaming Investigations
Chapter 13 – Hotel Investigations
Chapter 14 - Food and Beverage Investigations
Chapter 15 – Claim Investigations
Chapter 16 – Vehicle Accidents and Auto Theft
Chapter 17 – Post Investigation Best Practices
Gaming Investigations
Chapter 18 - Investigative Concepts
Chapter 19 - Covert Surveillance Investigations
Chapter 20 - Employee Theft and Fraud
Chapter 21 - Outside Agents and Collusion
Chapter 22 - Gaming Investigations
Chapter 23 - Cage
Chapter 24 - Slots
Chapter 25 - Table Games
Chapter 26 - Player’s Club
Chapter 27 - Marketing Scams
Chapter 28 - Keno and Bingo
Chapter 29 - Race and Sports Book
Chapter 30 - Night Clubs and Party Pools
Glossary
Index
Appendix
- IOU Patrol
- Tri-Shot Coverage
- Audits and Close Watches
- Common Tells of Cheating and Theft
- Video Review and Investigation (IACSP White Paper)
Biography
Derk J. Boss is a gaming surveillance, security and loss prevention specialist. He has served in executive positions in security, surveillance and compliance capacities for American Casino and Entertainment Properties, Grand Casinos, Bally’s, Aztar, Del E. Web, Corp., Palms, Tropicana Entertainment and MGM Resorts.
Alan W. Zajic is a Nevada licensed, Board Certified, independent security consultant specializing in gaming and nightclub environments. He has over forty years of practical hands-on experience in security and surveillance operations including Security Director for the Sahara Tahoe and High Sierra resorts in Lake Tahoe as well as corporate security for Del E. Web, Corp. in Nevada.
