CONTENTS
List of Figures xiii
Preface xv
Acknowledgments xvii
Author xix
Organization of the Book xxi
Part 1
1 Change Management 3
2 Strategic and Tactical Considerations of Change 23
3 Resistance to Change 47
Part 2
4 Leadership Involvement: Change Leadership 61
5 Practical Organizational Considerations 73
Part 3
6 After the Change 95
7 Final Thoughts 109
Appendix A
Change Management Project Checklist 113
Change Project Considerations 113
Appendix B
Scenario Exercise: Physical Security Surveillance
System Project 119
Project Scenario 119
Change Initiative Plan – Issues to Consider 120
Appendix C
Scenario Exercise: Business Continuity Program
Development Project 129
Project Scenario 129
Change Initiative Plan – Issues to Consider 130
Appendix D
Suggested Further Research and Readings 141
Professional Organizations 141
ASIS International 141
Association of Change Management Professionals 142
Index 143
Biography
Dr. James J. Leflar, Jr, DM, CPP, MBCP Dr. Leflar holds a master's degree in criminal justice and a doctorate in management with a concentration in organizational development and change. He holds board certifications through ASIS International as a Certified Protection Professional (CPP) – advanced security management, and through the Disaster Recovery Institute International, Master Business Continuity Professional (MBCP) – master’s level advanced certification in business continuity.
Dr. Leflar is an active delegate to the U.S. Technical Advisory Group, ISO TC 292, for Security and Resilience. He is also a member and former chair of the ASIS International Crisis Management and Business Continuity Council. Dr. Leflar is a subject matter expert for Booz Allen Hamilton’s Business Continuity Program Office and an adjunct professor at Saint Leo University, teaching criminal justice and public safety courses. As a thought leader of organizational resilience, Dr. Leflar has authored numerous documents on risk to include his co-authored book Organizational Resilience: Managing the Risks of Disruptive Events – A Practitioner’s Guide. His research interests focus on organizational resilience, business continuity, risk management, crisis management, and change management.
