Information services are currently going through what is probably the most significant period of change in their history. At the same time, thinking about organisational change in general management has continued to develop, and many of the emerging ideas, strategies and processes are increasingly relevant to information services. Since the first edition of this highly regarded book was published in 2000 the pace of change has accelerated because of the influence of digitisation and technological developments in general, the emergence of what might be called a business culture, changes in skills and knowledge requirements, and changes in user and personnel attitudes. Despite these rapid developments the current literature tends to reflect a preoccupation with technological developments at the expense of consideration for the broader managerial base. This second edition fills the gap in the literature and is fully updated with the inclusion of a number of new chapters and new case studies.
Lyndon Pugh has over 40 years' experience as a manager of information services and is a teacher on the subject. He has extensive, first-hand experience of the change process, the subject of his research. He teaches management in the Department of Information Studies at the University of Wales Aberystwyth and is former managing editor of Ariadne and current Managing Editor of Multimedia Information and Technology.
Acclaim for the first edition:- ’This book provides a thorough and thoughtful introduction to this subject ... He [author] does not offer a quick fix but a measured and realist approach to the whole issue of managing change during turbulent times ... I enjoyed reading this book although its tone is serious there are many witty comments hidden in the text. I would certainly recommend this book to anyone who wants to seriously learn about the management of change. It offers the best overview of current thinking on the management of change that I have come across.’ Program. ’[the book includes] a series of astute and thought-provoking case studies...a useful primer for students and practitioners in search of a refreshing antidote to the overly simplistic and optimistic prescriptions that pervade many management texts.’ Library Association Record ’This is a realistic and perceptive guide for senior managers of library, information and IT services. It cuts through to the underlying obstacles to implementing change and offers intelligent and feasible solutions.’ European Foundation for Management Development ’...presents real solutions to real problems for services spanning the academic, public and commercial sectors.’ Long Range Planning 'This book has a wealth of experience to offer senior managers facing the challenges of managing diverse teams at times of change generated by technology abnd increased expectations from users.' Legal Information Management, Vol7, 2007 'Pugh draws on long experience as a lecturer (University of Wales Aberystwyth) to open up and remind us of current thinking on change - times of risk, cross-boundary working, new skills and thechnology and structures, collaborative learning approaches to organizational design, projects and teams, and changing mind-sets and territorialities. All grist to the mill for any newcomer to the field, like a student, and an effective résumé of thinking for the busy trainer.' Informati