1st Edition

China Ready!
Chinese for Hospitality and Tourism

  • Available for pre-order. Item will ship after December 19, 2020
ISBN 9781138480322
December 19, 2020 Forthcoming by Routledge
360 Pages 178 B/W Illustrations

USD $54.95

Prices & shipping based on shipping country


Book Description

China Ready! prepares students and independent learners to work in the hospitality and tourism industry for high value tourism business coming from China to English speaking countries. The book focuses on listening and speaking skills, essential skills for the learners.

Features include:

  • Important cultural and social awareness when interacting with clients from China are clarified and put into context
  • Covers the vocabulary and situations one may experience in real life contexts
  • Situational role plays and interactive listening
  • For each chapter there is an 'Experiential Exercise' to encourage learning outside the classroom

The book is aimed at students who have attained the CEFR A2 level and will bring them up to the CEFR B2/C1 level or HSK 4/5.

Table of Contents

Table of Contents



  1. Polite Daily Expressions
  2. Greeting and Welcome
  3. Hotel Check-in and Check-out
  4. Introducing Hotel Facilities
  5. Hotel Service (1)
  6. Hotel Service (2)
  7. Requests and Problem-Solving
  8. Dealing with Incidents
  9. Talking about Areas Nearby
  10. What is on Now
  11. Touristic Shopping
  12. Recommending Local Food and Drinks
  13. Talking about Local Customs
  14. Describing Sites of Interest (1)
  15. Describing Sites of Interest (2)

Appendix World Heritage List


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Catherine Hua Xiang (项骅) is the East Asian Language Coordinator at The London School of Economics and Political Science (伦敦政经经济学院). She is also Programme Director of BSc International Relations and Chinese and UK Director of LSE Confucius Institute for Business London. As an experienced academic leader and applied linguist in Higher Education, Catherine is skilled in Intercultural Communication, Translation, Foreign Languages, Lecturing, TV and Public Speaking. Her previous publications include ‘Mastering Chinese – a Complete Course for Beginners’, ‘Cases on Audio-visual Media in Language Education’ and ‘Teaching and Learning Chinese in Higher Education-Theoretical and Practical Issues’. Originally from Shanghai, Catherine has been living and working in the UK for 20 years.

Xuan Lorna Wang (王暄) is the Director of MSc International Hotel Management at the University of Surrey(萨里大学), where she also leads Executive Course on Hotel Investment and Asset Management and supervises Doctoral students. She earned her PhD at Oxford Brookes University and holds Visiting Professorship at University of Angers, France. Lorna is a Senior Fellow of Higher Education Academy and Fellow of Hospitality Professional Association. She serves on the editorial boards of leading international journals such as: International Journal of Contemporary Hospitality Management; Journal of Hospitality and Tourism Research; Journal of Revenue and Pricing Management and the Service Industries Journal.


Chinese is the most spoken language in the world and China has become the dominant source market for many destinations worldwide. Learning a language is the first step to understand another culture. It’s time to have a book on Chinese for hospitality and tourism! Both current and future industry professionals would benefit from learning a few sentences from this book. Speak to impress!

-- Cathy Hsu, PhD, Chair Professor, School of Hotel and Tourism Management, The Hong Kong Polytechnic University

There are quite a few beginners’ books to help foreign visitors who go to visit China. With an increasing number of Chinese visitors coming to the UK and the West, people working in hotels, restaurants, shops, tourist attractions, etc. where Chinese visitors go may want to learn some Chinese in order to provide better service to their Chinese customers. What beginners’ book would they start with? Hardly any on the market in the past. But they can stop searching now. China Ready! Chinese for Hospitality and Tourism is for them. This textbook covers the most common occasions and situations in places where Chinese visitors may need service and assistance. This user-friendly textbook provides useful phrases and expressions, pinyin and character texts, and, more importantly, cultural awareness tips which would help users of the book to enhance the service and assistance they provide to Chinese visitors.

-- Dr Lianyi Song, Principal Teaching Fellow, Department of East Asian Languages and Cultures, SOAS, University of London