Co-Production and Public Service Management: Citizenship, Governance and Public Services Management, 1st Edition (Hardback) book cover

Co-Production and Public Service Management

Citizenship, Governance and Public Services Management, 1st Edition

By Victor Pestoff


204 pages

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Hardback: 9780815395041
pub: 2018-08-06
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This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own.

These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world.

This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.


"Victor Pestoff has long been one of the leading writers and thinkers about co-production. His new book provides an exciting and challenging perspective for anyone interested in this topic. Highly recommended!" -Stephen P Osborne, University of Edinburgh Business School, UK.

Table of Contents

1. Rethinking Public Service Management and Renewing Democracy: Engaging

citizens as co-producers of public services

2. Beyond Exit & Voice in Enduring Welfare Services: Citizens as co-producers?

3. Empowering Parents as Co-producers of Childcare Services in Sweden

4. Citizens as Co-Producers of Welfare Services: Childcare in eight European countries

5. Citizens as Co-Producers of Personal Social Services in Sweden: Towards a

paradigm of democratic participation

6. Crucial Concepts for Understanding Co-production in Third Sector Social

Services and Health Care

7. Small Groups, Collective Action and the Sustainability of Co-production

8. Exploring Synergies between Social Enterprise, Social Innovation and Co-production: Key post–NPM concepts in public sector reforms

9. Co-production at the Crossroads of Public Administration Regimes: What role for

service users, providers and the third sector?

10. Co-production and Public Administration Regimes: Their impact on hybrid


11. Reframing Co-production: More definitions or different schools?

12. Co-production and the Third Sector in the 21st Century: New schools of democracy and participatory public service management

About the Author

Victor A. Pestoff is Professor Emeritus in Political Science and currently Guest Professor at the Institute for Civil Society Studies at Ersta Skondal University College in Stockholm, Sweden

About the Series

Routledge Critical Studies in Public Management

The study and practice of public management has undergone profound changes across the world. Over the last quarter century, we have seen

  • the increasing criticism of public administration as the over-arching framework for the provision of public services
  • the rise (and critical appraisal) of the ‘New Public Management’ as an emergent paradigm for the provision of public services
  • the transformation of the ‘public sector’ into the cross-sectoral provision of public services
  • the growth of the governance of inter-organizational relationships as an essential element in the provision of public services

In reality these trends have not so much replaced each other as elided or co-existed together – the public policy process has not gone away as a legitimate topic of study, intra-organizational management continues to be essential to the efficient provision of public services, whist the governance of inter-organizational and inter-sectoral relationships is now essential to the effective provision of these services.

This series is dedicated to presenting and critiquing this important body of theory and empirical study. It will publish books that both explore and evaluate the emergent and developing nature of public administration, management and governance (in theory and practice) and examine the relationship with and contribution to the over-arching disciplines of management and organizational sociology. Books in the series will be of interest to academics and researchers in this field, students undertaking advanced studies, and reflective policy makers and practitioners.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Decision-Making & Problem Solving
BUSINESS & ECONOMICS / Government & Business
BUSINESS & ECONOMICS / Organizational Development