Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.
"In this erudite and timely text, Neville Stanton and his colleagues have assembled a veritable who’s who of scientists to address the crucial ergonomic challenge of cognitive work analysis. In numerous, informative chapters, we are led to a highly practical and applicable understanding of contemporary techniques and future projections for this vital perspective on evolving human work. Informative for those at the cutting edge of science as well as the sharp point of the operational spear, it is a vital resource for those who wish to comprehend and actively contribute to the future of the human condition."
—Peter A. Hancock, University of Central Florida, USA
"This book contains a collection of contributions from leading scholars who specialize in the area of Cognitive Work Analysis, offering a wide range of illustrations and examples of diverse work domains. An excellent resource for researchers and practitioners, reflecting the state of the art in Cognitive work Analysis and demonstrating how this analytic framework can be applied to important problems in socio-technical design."
—Dr Gavan Lintern, Cognitive Systems Design, Australia
"Cognitive Work Analysis (CWA) reflects a shift in perspective for design thinking. This is a shift from a focus on human-machine or human-computer interaction to a focus on human-work interaction. This shift is essential for domains such as nuclear power, healthcare, and urban planning where success is no longer guaranteed by procedural compliance with a priori rules. The diverse examples provided in this volume will help readers to appreciate the nuances of CWA so that they will be better able to adapt the methods to the particulars of their own complex design challenges."
—John M. Flach, Wright State University, USA
Overview of CWA; Application of Cognitive Work Analysis to System Analysis and Design; Requirements Specification; Specifying system requirements using Cognitive Work Analysis; Using the abstraction hierarchy to create more innovative specifications; Using the decision ladder to reach interface requirements; From CWA to Software Engineering; Analysis of Sociotechnical Systems; Work Domain Analysis of Power Grid Operations; How a submarine returns to periscope depth; Cognitive Work Analysis - Lens on Work; Exploring the constraints of modal shift to rail transport; Conducting Cognitive Work Analysis with an Experiment in Mind; Design and Evaluation; Cognitive Work Analysis for Systems Analysis and Redesign: rail level crossings case study; Work Domain Analysis applications in urban planning: active transport infrastructure and urban corridors; Use and Refinement of CWA in an Industrial, Automotive Design, Context; Using Work Domain Analysis to design a rotary wing Head Up Display; Designing Mission Communication Planning with Rich Pictures and Cognitive Work Analysis; Risk and Resilience; CWA vs SWIFT in a Nuclear Decommissioning Case Study; Deriving and Analysing Social Networks from SOCA-CAT Diagrams; Using CWA to Understand and Enhance Infrastructure Resilience