1. Introduction 2. Conflict and Dispute 3. Conflict Management and Dispute Avoidance 4. Negotiation 5. Mediation 6. Adjudication 7. Arbitration 8. Other ADR Techniques 9. Cooperation and Collaboration 10. Game Theory 11. The Stages of Dispute 12. The Psychology of Disputes Appendix. The UNCITRAL Model Law on International Commercial Arbitration Ratification and Commercial Reservation
Biography
Peter Fenn is a Senior Lecturer at the University of Manchester and a Mediator and an Adjudicator on the President's Panel at the Chartered Institute of Arbitrators (CIArb) and a Mediator on the Presidents Panel at the Royal Institution of Chartered Surveyors (RICS). He is also a Trustee of CIARB an elected member of the Dispute Resolution Faculty Board at the RICS.
"...an interesting and well-done book...physically attractive and highly readable.”
– Construction Management and Economics
