A helpful resource for those studying business communication, this text works well alongside Understanding the Communication Process in the Workplace. Both books form part of the Institute of Learning & Management Super Series to accompany a flexible learning programme.
"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen
Workbook introduction;Sessions; Performance Checks; Reflect & Review