This practical guide to the psychology of effective communication is suitable for anyone for whom communication in groups is a key part of their job. No previous knowledge of psychology is assumed and the emphasis is on exercises, key point summaries, assessment and improving your skills in everyday situations like committees, project teams, seminars and focus groups.
Suitable as an introduction for psychology students, it will be invaluable for students of business, medicine, allied health, social work and probation, whether studying on a short course or attending an intensive training session as part of their continuing professional development.
'Any reader who has worked in groups and teams will find this book a practical refresher course on established psychological and social psychological views of behavior in groups and workplaces. It is most useful in reminding the reader about the range of possible interpretations of interpersonal communications and the ways that the socio-cultural contexts can affect both message content and interpretation.' - Andrea Meier, University of North Carolina at Chapel Hill, in 'Social Work With Groups'