Communication and Channel Systems in Tourism Marketing  book cover
1st Edition

Communication and Channel Systems in Tourism Marketing

ISBN 9781560245810
Published March 25, 1994 by Routledge
274 Pages

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Book Description

What sources of information do tourists consult when choosing a travel destination? How can communication channels be used to reach the tourist market for a specific region? This resource provides new insight into these important questions and more on developing tourism marketing strategies using the key factors of communication and channel systems. Communication and Channel Systems in Tourism Marketing features both conceptual and applied research which provides an excellent base for tourism marketers and destination planners to evaluate and improve their overall tourism marketing programs. Tourism and hospitality scholars discuss communication distribution channels, media selection, information needs and sources, importance of travel brochures and slogans, brochure design, and the effectiveness of communication messages in tourism marketing.

The advantages and disadvantages of a wide variety of communication channels are explored including word-of-mouth, brochures/pamphlets, travel agents, magazines, radio, television, and slogans. Some of the topics covered in this book that demonstrate the use of communication and channel systems in tourism marketing are:

  • building repeat visitor relationships
  • image formation
  • distribution channels
  • communication messages and their effectiveness
  • design of destination- and attraction-specific brochures
  • communicating unique selling propositions in slogans This groundbreaking book presents original, empirical research that incorporates communications and channels systems as integral components of tourism marketing. The diversity and originality of these tourism research cases will be helpful to destination promoters, tourism decisionmakers, and tourism planners worldwide. Communication and Channel Systems in Tourism Marketing is also a valuable supplementary text for students in courses on leisure, recreation, hospitality, tourism, and marketing.

Table of Contents

Contents Introduction

  • Communicating Tourism Supplier Services: Building Repeat Visitor Relationships
  • Market Structure Analysis of Media Selection Practices by Travel Services
  • Effects of Distribution Channel Level on Tour Purchasing Attributes and Information Sources
  • Communication Channels to Segment Pleasure Travelers
  • Using Travel Brochures to Target Frequent Travelers and “Big-Spenders”
  • State Slogans: The Case of the Missing U.S.P.
  • Design of Destination and Attraction-Specific Brochures
  • Functional and Aesthetic Information Needs Underlying the Pleasure Travel Experience
  • Effects of User and Trip Characteristics on Responses to Communication Messages
  • The Influence of Tourists’ Characteristics on Ratings of Information Sources for an Attraction
  • Image Formation Process
  • Collaborative Alliances: New Interorganizational Forms in Tourism
  • Competing and Cooperating in the Changing Tourism Channel System
  •  Reference Notes Included
  • Index

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