Communication and Organizational Changemaking for Diversity, Equity, and Inclusion A Case Studies Approach

1.     Introduction: Communication and Organizational Changemaking for Diversity, Equity, & Inclusion. 

Bobbi J. Van Gilder, Jasmine T. Austin, & Jacqueline S. Bruscella

Part 1. Envisioning More Equitable Structures, Policies, and Practices

2.     Finding the Right Fit: Strategies for DEI Sourcing in AI-Driven Recruitment. 

Ignacio F. Cruz

3.     Age Discrimination in the Workplace: An Exploration of Age-Blind Hiring Practices.

Samantha Szczur & Alyssa Obradovich

4.     Against Professionalism and “Good” Communication: Transforming Exclusionary Assumptions in Interviews and Beyond

Joshua H. Miller

5.     Language-Discordance as a Barrier to Health Equity: Identifying Inclusive Practices in Health Organizations from Patients’ Perspectives

Sachiko Terui, Divya S, & Beauty Fosu Acheampong

6.     Taking Action to Increase Diversity and Inclusion in the Workplace: Integrity and Compliance-Based Training as a Foundation for Training in Organizations

Gabriela I. Morales, Anne P. Hubbell, & Greg G. Armfield

7.     Reimagining FacultyßàInstitutional Engagement with Equitable and Inclusive Practices to Foster Meaningful Organizational Changemaking in Higher Education

Wilfredo Alvarez & Maria J. Genao-Homs

8.     Beyond Performative Allyship: Moving from Intention to Action in Diversity, Equity, and Inclusion Initiatives

Erin E. Gilles & Saleema Mustafa Campbell

Part 2. Challenging Dominant Discourses and Fostering Dialogue

9.     “Work-Life Balance? That’s Just for Managers”: Time Policies and Practices in Blue-Collar and White-Collar Work

Sunshine Webster & Dawna I. Ballard

10.  Challenging Institutional Whiteness: The Lived Experiences of Structural Tensions in Diversity Work

Heewon Kim & Ashton Mouton

11.  “#BeingBlackandMuslim”: Addressing Intersectional Invisibility in Muslim American Communities

Marwa Abdalla

12.  Pedagogy and Mentorship as Organizational Changemaking: An Autoethnographic Vignette Approach

Stevie M. Munz, Leandra H. Hernández, & Elizabeht Hernandez

13.  Compassion at the Margins: Increasing Compassion for Employees from Traditionally Marginalized Groups

Cris J. Tietsort & Rebecca B. Leach

14.  Action-Oriented Dialogues for Systemic Change: A Trauma-Informed Approach

Srividya Ramasubramanian & Anna Wolfe

15.  Facilitating Structures and Processes for Ethical Dialogue Across Difference: A Case Study of an Interorganizational Collaboration for Social Change

Laura Irwin & Kirsten Foot

16.  It’s the Hope That Kills You: Belonging and Organizational Change in Ted Lasso

Raymond Blanton

Part 3: Promoting Meaningful and Impactful Organizational Leadership

17.  “It’s a safe space, right?”: The Complexities of Communicating LGBTQ+ Inclusion Via Artifacts

Sidney Murray, Elizabeth Yanas, Jasmine T. Austin, & Elizabeth K. Eger

18.  Meandering, Mistakes, and Movement: Stages of Organizational Culture Change for DEI

Richard D. Waters, Zifei Fay Chen, & Lorena Gomez-Barris

19.  Collaborative and Inclusive Leadership: Co-Cultural Calls for Dominant Group Action

Robert J. Razzante & Al Waqqas Al Balushi

20.  Black Women Religious Leaders Diversifying Mental Health Training

Tianna L. Cobb

21.  Equity-centered Leadership and Sustainable Change-making: An Organizational Imperative for Post-Pandemic Leadership and Advancement

Diane Forbes Berthoud

22.  Whitewashing the Walls: Leading Organizational Change from Cultures of Mistrust to Celebrating Sisterhood

Angela N. Gist-Mackey, Savaughn E. Williams, & Anna Jewell

23.  Organizing for Transgender Inclusion: How Control and Resistance Theorizing Serve as Intervention Tools

Alaina C. Zanin & Lore/tta LeMaster

Biography

Bobbi J. Van Gilder is an Assistant Professor of Global and Cultural Communication at Suffolk University, USA.

Jasmine T. Austin is an Assistant Professor of Race and Organizational Communication at Texas State University, USA.

Jacqueline S. Bruscella is an Associate Professor of Organizational Communication at the State University of New York at Oneonta, USA.

“This compelling collection of application-based case studies covers a rich range of contemporary DEI concepts and contexts. Contributors from wonderfully diverse academic and practitioner backgrounds share concise, concrete recommendations for anyone interested in cultivating DEI to effect meaningful organizational change.” 

Brenda J. Allen, Communication Professor Emerita and former Chief Diversity Officer

 

“Communication and Organizational Changemaking for Diversity, Equity, and Inclusion is a remarkable must-read volume of essays that not only covers some of the most contested political and social issues today but also offers actionable recommendations. Well-established and emerging scholars handle controversial issues—ageism, disability, trans athletes, race and ethnicity, health care access, AI in hiring, and much more—deftly and with attention to how individuals and organizations can engage in structural change strategies. Presentational styles make topics accessible using concrete examples, case studies, media analyses, and autoethnographic vignettes. Communication and Organizational Changemaking for Diversity, Equity, and Inclusion is a go-to resource for DEI training and scholarship.”

Patrice M. Buzzanell, Distinguished University Professor, University of South Florida, USA.

“This excellent resource offers practical wisdom that demystifies diversity, equity, and inclusion principles and practices. Anchored in contemporary literature and authored by communication scholars, this well-written and accessible book offers a wealth of ideas and strategies that make DEI applications to organizational development and leadership clear, useful, and invaluable.”

Steven A. Beebe, Regents’ and University Distinguished Professor, Texas State University, USA; Past President, National Communication Association.

“This book provides a comprehensive and updated overview of diversity, equity, and inclusion as it relates to the communicative practices in organizations, with chapters that enhance the study, teaching, and implementation of DEI. In addition to the scholarly contributions, the real value of this book is the way in which chapter authors document the creation of positive, safe, and more equal workplace environments. This book will be useful to organizational management at all levels, organizational trainers, consultants, and students aspiring to these roles.”

Joann Keyton, Distinguished Professor Emerita, North Carolina State University, USA; Principal, Joann Keyton Consulting, Inc