1st Edition
Communication and the Manager's Job Radcliffe Primary Care Series
By Kirstein Rummery
Copyright 2010
186 Pages
by
CRC Press
186 Pages
by
CRC Press
Also available as eBook on:
Effective communication is at the heart of good management. This comprehensive book describes effective communication skills including organisational structures group dynamics overcoming barriers to good communication effective listening and counselling skills in primary care. It provides the reader with the tools needed to manage effectively including those essential for leadership interviewing... Read more
Section One: A broad look at communication * The foundations of good communication * Practical steps - policies and procedures * Understanding others: motivation and personality * Teams, groups and facilitating * Communicating in organisations * Section Two: The manager's job * Functions of a manager * Problem solving * Leadership skills * Delegating * Interviewing skills: Selection, counselling, grievance, appraisal, disciplinary * The learning organisation * Teaching and presenting skills
Biography
Annie Phillips (Consultant and Senior Lecturer in Radiology, Royal Free Hospital, London, United Kingdom)
