1st Edition
Complaints, Litigation and Clinical Errors A Practical Guide for Health Care Students and Professionals
(1) (1) Introduction
(2) The basic principles of negligence law
(3) Consent
(4) Criminally negligent manslaughter
(5) Bawa Garba case and the use of reflections in court
SECTION 2 - Regulatory bodies
(6) The general medical council (GMC)
(7) The parliamentary and health service ombudsman
(8) The care quality commission (CQC)
(9) Coroner
SECTION 3 – Special circumstances
(10) The junior doctor
(11) Remote consultations and medicolegal implications
(12) The locum
SECTION 4 – Dealing with complaints
(13) NHS complaints process
(14) Independent sector complaints processes
(15) Duty of candour
(16) Responding to the complaint
(17) Documentation / record keeping
(18) Professional obligations and role of reflections
SECTION 5 - Dealing with litigation
(19) Medical Defence organisations
(20) Role of the team – Captain of the Ship
(21) What is disclosable
(22) The relationship with your lawyer and the process
(23) Giving evidence in court
(24) What the court/judge are looking for
(25) Handling cross-examination
(26) The role of the expert
(27) Who will the court believe
SECTION 7 – Negligence and clinical errors
(28) Allegations of negligence
(29) Never events
(30) Poor attitude
(31) Poor communication
(32) System errors
SECTION 8 - Speciality sections
(33) Common sources of litigation for each speciality and brief descriptions of how to avoid them.
SECTION 9 – Learning and avoiding errors
(34) How we learn
(35) Why errors happen
(36) Errors and cognitive bias
(37) Improving diagnosis
(38) Avoiding complaints and protecting yourself from litigation
Index
Biography
Amar Alwitry is a Consultant Ophthalmologist, Cataract & Refractive Surgeon, Nottingham, UK
Janine Collier is Executive Partner, Tees Law, Cambridge, UK
