1st Edition
Complaints and Grievances in Psychotherapy A Handbook of Ethical Practice
By Fiona Palmer Barnes
Copyright 1998
208 Pages
by
Routledge
208 Pages
by
Routledge
Also available as eBook on:
What is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she... Read more
Introduction 1 Purpose, ethics and ethos 2 Competence 3 Contract 4 Confidentiality 5 Mistakes or malpractice 6 Grievances, complaints and protecting the fair name of the profession 7 A complaint from a patient 8 Principles for dealing with complaints 9 Putting complaints procedures into practice 10 Investigation 11 Adjudication 12 Outcomes, sanctions and appeals
Biography
Fiona Palmer Barnes (Author)
'Discusses ... issues which are high on the agenda for therapists practising today.' - The Therapist
