A second edition of a text that demonstrates how personnel management can contribute to general practice. Case studies and examples are used throughout.
Part One: Chossing a clinical system. Pre-contemplation. Contemplation. Requirements. Demostrations and quotations. Deciding. Implementation. Limitations and problems you can anticipate with the system you chose. Part Two: Going paperless. Information, sources, uses and destinations. Data recording. Data quality. Data reporting. Problems with going paperless. Conclusions. Part Three: Resource materials. References.