1st Edition
Conciliation in Healthcare v. 2, Care and Practice
144 Pages
by
CRC Press
144 Pages
by
CRC Press
Also available as eBook on:
Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict... Read more
Conciliation and complaints. When and why to use conciliation. How to set up conciliation. Conduct of the conciliation. Conciliation and health service staff. Conciliation in relation to clinical and corporate governance.
Biography
Anne Platt Ward, Liam Donaldson
