1st Edition
Conflict and Hostility in Hotels, Restaurants, and Bars
Chapter 1 – Conflict theory: principles and forms
Conrad Lashley
Chapter 2 – Labour conflict situations in the tourism and hospitality industry
Leandro Brusadin and Kerley dos Santos Alves
Chapter 3 – Does power corrupt? Exploring dysfunctional leadership
Conrad Lashley
Chapter 4 – Hospitality and hostility
Conrad Lashley
Chapter 5 – Trust and fear: The unknown but useful Other – Uber, in Brazil
Ana Paula Garcia Spolon
Chapter 6 – Conflict and hostility in gastronomic establishments: a view of the LGBTQ+ community
Flávio Peixoto Martins and Ana Paula Garcia Spolon
Chapter 7 – Conflict between stakeholders
Elizabeth Wada
Chapter 8 – Employer engagement with human trafficking
Dr. Rodney Westerlaken and Lily Rodriguez Solorzano
Chapter 9 – The effect of employer branding on job seeking intention: Insights from hospitality students
Li Ding, Angel F. González and Muhammet Kesgi
Chapter 10 – Tall poppy syndrome
Lyndsey Neil, Nigel Hemmington and Ayeesha Taylor
Chapter 11 – Dealing with complaining customers
Adrian Martin
Chapter 12 – Conflict by the state over alcohol sales – legal requirements and social expectations
Ann Cameron
Chapter 13 – Tourists Go Home! Exploring conflicts between residents and visitors
Conrad Lashley
Biography
Conrad Lashley is a former Professor and Editor Emeritus of Hospitality & Society. He was previously Professor in Hospitality Studies in the Academy of International Hospitality Research in the Netherlands.
