This research-based book offers tips and techniques to help school leaders interact successfully with confrontational or aggressive parents.
The Confrontational Parent
Notions Related to Confrontational and Aggressive Parents
Why Do Parents Become Confrontational?
Three Overlooked Issues that Affect Administrative Interactions with Confrontational Parents
Engaging the Confrontational Parent: the RAID Approach
Applying the RAID Approach
Conducting and Terminating Meetings with Confrontational or Aggressive Parents
The Effects of Parental Aggression and Debriefing
Three Levels From Which The Issue of Parental Aggression Can Be Addressed
The Results of My Studies
Support and Civility for the Bad Guys
A “Disclaimer” About Parents