Consumer Behaviour in Hospitality and Tourism Contemporary Perspectives and Challenges

Introduction - Consumer behaviour in hospitality and tourism: Contemporary perspectives and challenges 

Saloomeh Tabari, Wei Chen and Nazan Colmekcioglu

1. Tourism consumption as a priority in the post-pandemic period: The case study of Barcelona

Valerio della Sala

2. Tourists' experiences in times of uncertainty: An analysis of eWOM before, during and after the COVID-19 pandemic

Ewa Wszendybył-Skulska and Adam Jezierski

3. The impact of overcrowding on tourist experience in diverse destination contexts: A comparative study of Las Vegas and the Great Smoky Mountains

Nicole Hankins, Akshaya Pawar and Anita Zatori

4. From trust to trustworthiness: Formalising consumer behaviour with discourse on Airbnb platform

Aurimas Pumputis and Micol Mieli

5. Examining the impact of trip experiences on overall satisfaction among Indian tourists in New Delhi’s heritage sites and hotels

Monisha Juneja and Tahir Sufi

6. Visitors’ consumption experience vis-à-vis visitors’ revisit to street food markets in a post-COVID era: A case study of Windhoek (Namibia)

Elsie Vezemburuka Hindjou, Ethilde Tulimuwo Kuwa and Saurabh Kumar Dixit

7. Motivations of backpackers when choosing a tourist destination

Claudia Marcela Rodríguez, Sandra Rojas-Berrio and Oscar Robayo-Pinzon

8. What is your travel mood? The effect of psychological flow on cultural vs. adventure travel experiences

Andrea Sestino and Cristian Rizzo

9. Perceptions and reactions towards tipping from non-tipping cultures: Employees’ expectations

Eleanor Scanlon and Saloomeh Tabari

10. Luxury buying behaviour across different tourists’ generations

David D'Acunto

11. Impact of health crisis (pandemic) on consumer buying intention: A lesson for future small businesses

Saloomeh Tabari and Wei Chen

12. It’s all about experiences: The need for uniqueness in luxury consumption

Chen Ren, Brendan Paddison and Rebecca Biggins

13. The effect of social media influencers on consumer food and beverage consumption behaviour

Ece İpekoğlu and İrem Enser

14. Industry view – Reimagining customer experience in the hospitality and tourism industries: Navigating evolving values and expanding authenticity in the post-pandemic landscape

Michael Donald

Biography

Saloomeh Tabari is a Lecturer in Marketing and Strategy at Cardiff Business School, Cardiff University. Her research centres on customer experience, in particular intercultural communication and sensitivity in service and marketing. She has a special interest in issues relating to cultural differences, cross-cultural and cultural centrism, and the provision of service and marketing to different customers to enhance their experiences and perceptions by adopting strategies based upon changes in consumer behaviour. She co-edited Global Strategic Management in the Service Industry: A Perspective of the New Era and Celebrity, Social Media Influencers and Brand Performance: Exploring New Dynamics and Future Trends in Marketing. She is on the Editorial Board of international journals and is Associate Editor of the Journal of Islamic Marketing.

Wei Chen is a Senior Lecturer in Strategic Management at Sheffield Hallam University. He has wide experience in cross-culture management in the hospitality and tourism industry. His book International Hospitality Management with Professor Alan Clarke has been published in English, French and Portuguese and he has translated books such as Trade Show and Event Marketing into different languages. He is the chief overseas editor for Finance and Economy, a business magazine, in China. Wei Chen is also a Senior Business Advisor of a renowned sport company in England.

Nazan Colmekcioglu is a Senior Lecturer (Associate Professor) in Marketing and Strategy at Cardiff University and a Visiting Professor at the University of International Business and Economics in Beijing. Her research interests include consumer behaviour in online and offline environments, particularly focusing on factors such as ethical ideology, culture, religion and emotions of customers to understand consumption and anti-consumption attitudes towards products and services in different industries.