Continual Improvement in Government Tools and Methods: 1st Edition (Paperback) book cover

Continual Improvement in Government Tools and Methods

1st Edition

By Jerry W. Koehler, Joseph Pankowski

Routledge

160 pages

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Description

Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.

To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management…DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

Table of Contents

Introduction

Benchmarking

Brainstorming

Cause and Effect Diagrams

Check Sheets

Control Charts

Customer Surveys

Deming Cycle (Plan, Do, Check, Act)

Flowcharts

Force Field Analysis

Histograms

Introducing Change

Management Presentations

Milestone Charts

Nominal Group Technique

Pareto Charts

Pie Charts

Priority Selection Worksheets

Run Charts

Scatter Diagrams

Solutions Strategies

Time Management

World Wide Web

Subject Categories

    BISAC Subject Codes/Headings:
    BUS079000
    BUSINESS & ECONOMICS / Government & Business
    POL000000
    POLITICAL SCIENCE / General