1st Edition

Continual Improvement in Government Tools and Methods

By Jerry W. Koehler, Joseph Pankowski Copyright 1996
    158 Pages
    by Routledge

    160 Pages
    by Routledge

    Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
    To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

    Cause and Effect Diagrams
    Check Sheets
    Control Charts
    Customer Surveys
    Deming Cycle (Plan, Do, Check, Act)
    Force Field Analysis
    Introducing Change
    Management Presentations
    Milestone Charts
    Nominal Group Technique
    Pareto Charts
    Pie Charts
    Priority Selection Worksheets
    Run Charts
    Scatter Diagrams
    Solutions Strategies
    Time Management
    World Wide Web


    Jerry W. Koehler