1st Edition
Continuous Improvement Practice in Local Government Insights from Australia and New Zealand
1. Introduction 2. Landscape of Continuous Improvement in Local Government 3. Embedding CI in LG through knowledge sharing 4. Case study #1 Stakeholder analysis for continuous improvement — A New Zealand perspective 5. Case Study #2 in the Australian Context - Developing a performance measurement framework in a Council Undergoing Growth 6. Case study #3 Critical success factors 7. Case Study #4 - Understanding the work of CI practitioners 8. Conclusion
Biography
Dr Matt Pepper is a senior lecturer within the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include operations management and continuous improvement across industry settings.
Dr Oriana Milani Price is a senior lecturer in the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include management practice, workplace learning, organisational development and change and, quality and continuous improvement, in the public sector.
Dr Arun Elias is Associate Dean (International and Accreditation) at Wellington School of Business and Government, Victoria University of Wellington, New Zealand.
