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Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results book cover

1st Edition

Conversational Intelligence How Great Leaders Build Trust and Get Extraordinary Results

By Judith E. Glaser Copyright 2014
264 Pages 18 B/W Illustrations
by Routledge

256 Pages 18 B/W Illustrations
by Routledge

264 Pages 18 B/W Illustrations
by Routledge
Also available as eBook on:
The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings... Read more

Introduction ; Part I; 1. What We Can Learn from OUr Worst Conversations; 2. When We Lose Trust, We Lose Our Voice; 3. Moving from Distrust to Trust; Part II; 4. Challenges of Navigating the Conversational Highway ; 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains; 6. Bringing Conversations to Life; 7. Priming for Level III Conversations; 8. Conversational Agility: Reframing, Refocusing, Redirecting; 9. A Toolkit for Level III Conversations; Part III; 10. Leading with Trust: Laying the Foundation for Level III Interactions; 11. Teaming Up Through Conversational Intelligence; 12. Changing the Game Through Conversational Intelligence

 

Biography

Judith Glaser

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