Cooperative Reference: Social Interaction in the Workplace

Description

Expert advice for more effective teamwork in the library! Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of... Read more

Expert advice for more effective teamwork in the library!

Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you—as a reference librarian, administrator, library science student, or educator—ideas to support cooperative efforts in the library and beyond.

This book will show you how to better interact with:

other reference librarians
face-to-face users
online users
library and academia faculty
other libraries

Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions—how you dress, your attitude, how you interact with other workers, and how you address the patron’s questions—directly affect the patron’s visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience.

Other topics in Cooperative Reference include:

tag-team referencing—a dynamic, synergistic environment at the reference desk
teaching librarians about interpersonal skills—how to establish professional, collegial relationships with one another
librarians teaming up to teach a class together
cooperative reference desk scheduling—how to create and implement tailored desk hours
collection development between librarians for different departments
working together to create online services
a consolidation of reference services by two separate libraries

Using several case examples, this well-referenced book takes an innovative look at the ever-increasing necessity for librarians to work together for the good of the patrons, the workers, and the library structure. Cooperative Reference will improve the reference services of public and academic libraries both large and small. Read less

Introduction
SERVING AT THE REFERENCE DESK
User Perspectives on Staff Cooperation During the Reference Transaction
A Product of Social Interaction: Tag-Team Reference and Workplace Relationships
Reference Service in the Context of Library Culture and Collegiality: Tools for Keeping Librarians on the Same (Fast Flipping) Pages
The Reference Interview as Partnership: An Examination of Librarian, Library User, and Social Interaction
WORKING WITHIN THE LIBRARY: INTANGIBLES
Interpersonal Skills in the Reference Workplace
Building a Learning Culture for the Common Good
WORKING WITHIN THE LIBRARY: PRACTICALITIES
Crossing Three Bridges: Linking Librarianship and Teaching Across the P-16 Educational Continuum
Cooperative Reference Desk Scheduling and Its Effects on Professional Collegiality
Cooperation in a Multi-Faceted Reference Department: Blending Resources, Personnel, and Services of Reference, Instruction, Interlibrary Loan, and Government Documents
Why Social Interaction and Good Communication in Academic Libraries Matters
Cooperative Reference and Collection Development: The Science and Technology Group at the University of Tennessee Libraries
THE VIRTUAL LIBRARY: OUTREACH TO USERS
Improving Reference Services Through a Library Website: Strategies for Collaborative Change
The Role of Cooperation in Creating a Library Online Tutorial
E-Mail Reference: Improving Service by Working Cooperatively
Collaboration: The Key to Unlocking the Dilemma of Distance Reference Services
Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century
COOPERATING WITH FACULTY
Collaborate or Die! Collection Development in Today’s Academic Library
If They Build It Will They Come? Cooperation and Collaboration to Create a Customized Library
COOPERATING WITH OTHER LIBRARIES
A National Laboratory and University Branch Campus Library Partnership: Shared Benefits and Challenges from Combined Reference Services
When the Walls Came Tumbling Down: The Development of Cooperative Service and Resource Sharing in Libraries: 1876-2002
Index
Reference Notes Included

Author(s)

Biography

Linda S Katz

Cooperative Reference Social Interaction in the Workplace

Description

Table of Contents

Author(s)

Biography

SOCIAL NETWORKS

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