Credible Human Resources The People Professional’s Toolkit for Influence and Impact

Introduction, Part One:  Credibility and the Six Keys to Credibility Framework©, Chapter 1:  Credibility in Action – Understanding credibility and its importance to the HR professional, Chapter 2:  Outcome – Demonstrating credibility by starting with the end in mind, Chapter 3:  Audience – Understanding the credibility needs and expectations of your audience, Chapter 4: Capability – What you know and do that demonstrates your credibility, Chapter 5: Congruence – Gaining credibility by being aligned and consistent, Chapter 6: Connection – Building relationships with audiences that enhances your credibility, Chapter 7: Conviction – Being credible by communicating certainty in what you say and do., Part Two: Pivotal situations – When demonstrating your credibility really matters, Chapter 8: First Impressions – There’s never a second chance to make a first impression, Chapter 9: Presentations – The stage is yours to shine from, Chapter 10: Leading a meeting – A spotlight situation to demonstrate key leadership skills, Chapter 11: Meetings – Stand out as a role model meeting attendee, Chapter 12: Challenging situations – Opportunities to show that you can step up to the plate, Conclusion

Biography

Krista Powell Edwards is a HR and mind-set expert specialising in the capability, organisation and job design factors that impact on workplace performance. She is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD). Krista has actively supported HR professionals to be effective in their roles for over two decades, was chair of two CIPD branches, and has extensive HR experience, including being a university lecturer in International Human Resource Management. With a Master of Arts in Human Resource Management and is a certified Trainer and Master Practitioner of Neuro Linguistic Programming (NLP). Krista has worked with numerous organisations including BP, CIPD, Cheshire Police, Siemens, the Valuation Tribunal Service and the Welsh Government.

“For organisations to succeed, HR must be a credible voice at the table, and this book shows exactly how to build that credibility. It bridges theory and practice brilliantly, offering a structured framework that strengthens HR’s ability to influence decisions, shape culture and deliver meaningful outcomes. Credible HR is an essential resource for anyone responsible for creating better work and better workplaces.” Neil Morrison, Director of HR and Communications, Severn Trent plc

"For HR to add value to organisations, credibility is key. In this book, Krista shares her personal experience to bring learnings to life and provides useful templates to raise self-awareness and enable diagnosis to help individuals to better understand situations and achieve desired outcomes." Sue Swanborough, FCIPD

"Excellent—well-constructed, easy-to-read and thankfully jargon-free. Full of practical advice which any HR and people professional can apply to become more credible. With real workplace examples and activities, Krista Powell Edwards skilfully conveys her deep understanding of how credibility actually works. Highly recommended for all HR and people professionals and anyone else who wants to up their credibility." Raymond Lloyd-Jones, Chartered FCIPD, Editor, The New SocioTech: Graffiti on the Long Wall