1.Introduction 2. The Survey 3. The Use of Credit 4. Selling Methods 5. Channels of Distribution 6. Complaints, Repairs and Guarantees 7. Payment 8. Interest 9. The Resolution of Consumer Disputes 10. Debt Claims 11. Finance Companies and the Consumer 12. Techniques of Control Over Abuses in Marketing Behaviour 13. Credit Reporting 14. Consumer Insolvency 15. Conclusions.
Biography
Terence G. Ison
Original Review of Credit Marketing and Consumer Protection:
‘Economists, legal scholars and those interested in the history of consumer affairs will find the book worthwhile because of the insights provided into consumer behaviour and the excellent review of credit marketing practices and regulations in the UK.’ Robert W. Johnson, Journal of Consumer Affairs, Vol 14, No. 2 (1980).
