2nd Edition
Crew Resource Management Training Competence, Cognition, and Systems for Airline Pilots
1. Introduction. 2. Systems and Ecosystems. 3. How Humans Engage with the World. 4. Doing Normal Work – Processes at Level 1. 5. Error as Performance Feedback. 6. Acting in the Public Domain – Collaboration to Achieve Operational Goals. 7. Communication. 8. Coping: Fatigue, Stress and Emotion. 9. Level 3: Behaviour in the Workplace. 10. Level 4: Shaping the Industry. 11. Individuals in an Engineered World – CRM Revisited.
Biography
Norman MacLeod is an Independent Consultant based in the UK. He served in the UK Royal Air Force, and while working as a Leadership Instructor at the RAF College, Cranwell, he developed an academic interest in aspects of teamwork and leadership. He was posted to the C-130 Transport Aircraft training squadron in 1987, where he was able to continue his studies of leadership in a multi-crew environment. In 1989, when the concept of ‘crew cooperation training’ was just emerging from the United States, he ran the first ‘CRM’ class in a UK military environment. In 1994, he left the RAF and set up his own consultancy delivering Crew Resource Management Training. He was an approved UK CAA CRM facilitator and a CRM Instructor Examiner. He has worked in all types of aviation, including rotary wing, business jets, low-cost carriers and legacy airlines. He has delivered classroom training and CRM facilitator training to pilots and cabin crew. He has been involved in AQP development for a major US carrier and initiated the first ATQP workshop in Europe in 2007. Most recently, he was the Human Factors Manager for Cathay Pacific Airways in Hong Kong. He has published extensively on aspects of aviation training design, including the design of CRM courses, across four books.
