1st Edition
Crisis Communication Planning and Strategies for Nonprofit Leaders
Crisis Communication Planning and Strategies for Nonprofit Leaders examines the unique position of nonprofit organizations in an intersection of providing public services and also being a part of Emergency and crisis management practices.
This text discusses the evolution of crisis communication planning, the unique position of nonprofit organizations and the crises they face, along with provision of conceptual and theoretical frameworks to generate effective crisis communication plans for nonprofit organizations to utilize within diverse crises. Through the use of innovative real-life case studies investigating the impact of crisis communication plans, this book provides the foundational knowledge of crisis communication planning, theoretically supported strategies, crisis typology and planning resources. Each chapter focuses on critical strategic planning concepts and includes a summary of key points, discussion questions and additional resources for each concept. With this text, nonprofit organizations will be able to strategically plan for organization-specific and emergency management related crises, develop effective crisis communication plans, garner internal and external support and generate assessment strategies to maintain the relevancy of these plans within their future endeavors.
Crisis Communication Planning and Strategies for Nonprofit Leaders offers a new and insightful approach to crisis communication planning to assist nonprofit organizations that are called upon to fulfill a variety of community needs, such as sheltering, food distribution, relief funding, family reunification services, volunteer mobilization and much more. It is an essential resource for nonprofit organizations.
Preface
1. Nonprofit Organizations and Crises
2. Crisis Communication and Management
3. Crisis Communication Theories and Strategies
4. Governance Strategies and Leadership during Crises
5. Preparing for Crisis Communication Planning
6. The Crisis Communication Plan and Strategy Development
7. Communication with Internal and External Stakeholders
8. Implementing the Crisis Communication Plan
9. Evaluation and Assessment Strategies
10. Looking Back and Moving Forward: Adapting the Crisis Communication Plan
11. Case Studies
Appendix: Crisis Communication Planning Worksheet
Glossary
Biography
Brittany “Brie” Haupt, Ph.D., is Assistant Professor at Virginia Commonwealth University in the Homeland Security & Emergency Preparedness Department, in Virginia, United States. Her research interests lie in cultural competency, emergency and crisis management, crisis communication and community resilience. She has published in Public Administration Review, Journal of Public Affairs Education, Journal Nonprofit Management and Leadership, Journal of Homeland Security and Emergency Management, Disaster Prevention and Management, Risk, Hazards, and Crisis in Public Policy, Journal of Emergency Management and Frontiers in Communication section “Disaster Communications”. Dr. Haupt’s award-winning book with Dr. Claire Connolly Knox, titled Cultural Competence for Emergency and Crisis Management: Concepts, Theories, and Case Studies, offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills and abilities. This text received the American Society of Public Administration’s Section on Democracy and Social Justice’s 2021 Book of the Year Award.
Lauren Azevedo, Ph.D., is Assistant Professor at Penn State Harrisburg in the School of Public Affairs, in Pennsylvania, United States. Her experience as a grant writer with public and nonprofit organizations on program evaluation and capacity building and consulting with several of these agencies has helped shape her research agenda on nonprofit leadership. Her research focuses on nonprofit capacity building, nonprofit leadership and governance, and social equity. She has published in Nonprofit Management and Leadership, Public Administration Review, Public Integrity and the Journal of Public Affairs Education, among others. She has also presented her research at several national conferences including the American Evaluation Association (AEA), American Society for Public Administration (ASPA), the Network of Schools of Public Policy, Affairs, and Administration (NASPAA) and the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA).
Winner of Network of School of Public Policy, Affairs and Administration (NASPAA) Outstanding Scholarship of Teaching and Learning Award (2023).
"The book is a significant contribution to the field and will be a good foundation in emergency management and public administration programs at the bachelor’s and master’s levels."
RS Mann,
