1st Edition

Crisis Management, Destination Recovery and Sustainability Tourism at a Crossroads

    250 Pages 17 B/W Illustrations
    by Routledge

    250 Pages 17 B/W Illustrations
    by Routledge

    The COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively.

    The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario.

    This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.

    Introduction: Tourism at a Crossroads
    James Kennell et al.
    Section 1 – Key Concepts
    1. Tourism at a Crossroads - Ignoring, Adopting, or Embracing Alternative Pathways for More Sustainable Post-Pandemic Tourism Development
    Miroslav D. Vujičić, Uglješa Stankov and Đorđije A. Vasiljević
    2. Crisis Management: managing tourism in the face of adversity
    Peter Vlachos
    3. Destination Recovery: Recovery of the post-pandemic tourism destination economy
    Charles Bladen and Carol Callinan
    4. Sustainability and Destination Recovery: alternatives to overcome the crossroads of the pandemic crisis
    Francisco Antônio dos Anjos, Sara Joana Gadotti dos Anjos and Vitor Roslindo Kuhn
    Section 2 – Case Studies
    5. Inducing Domestic Tourism through Stokvels in South Africa: Post- COVID-19 Tourism Recovery in the Global South
    Unathi Sonwabile Henama et al.
    6. Innovative Marketing Strategies During Tourism Recovery in the post-COVID-19 Period in Nigeria
    Shuaibu Chiroma Hassan
    7. The COVID-19 Pandemic and Risk Analysis in Tourism Destinations: Insights from Queen of Hills ‘Mussoorie’
    Neha Mishra and Anindya J Mishra
    8. Searching for a Break from the Drudgery of Daily Din: analyzing Millennials’ Quest for Spirituality and Well-being during the Covid-19 Pandemic
    Manpreet Arora and Roshan Lal Sharma
    9. Turkey’s Tourism Recovery Process during COVID-19: Policy, Planning and Management
    Kübra Cihangir-Çamur, Emine Cihangir and Mehmet Şeremet
    10. Restore, reorient, and reinvigorate: A localisation and sensemaking approach to crisis recovery
    Isabella Qing Ye and Mireia Guix
    11. Building trust among tourists in the post-COVID-19 period: the role of external quality certifications
    Thais González-Torres, José-Luis Rodríguez-Sánchez and Eva Pelechano-Barahona
    12. Judging the Resilience of Online Learning for Hospitality Courses During COVID-19
    Rekha Maitra and Shantanu Jain
    13. The Use of Food Delivery Applications in the Restaurant Industry During the COVID-19 – Crisis: Consumers’ Perspectives
    Gonçalo Barbosa et al.
    14. The COVID-19 Pandemic and (Re)considerations of Occupational Stress in New York City’s Hospitality Industry
    Lauren A Siegel
    15. Community-based Tourism as a post-COVID-19 development strategy in agricultural communities
    Rolando Torres Aguilera et al.
    16. Recovery of hotel occupancy using risk management of supply chains in the COVID-19 Pandemic Context at the US-Mexico border
    Jesús Amparo López-Vizcarra, Jorge Carlos Morgan-Medina and Adriana Guillermina Ríos-Vázquez
    17. Virtual tourism and digital communication in the context of the post-pandemic scenario
    Bruno Barbosa Sousa et al.
    18. COVID-19 and Changing Realities in the Food & Beverage Sector: Exhibiting the Indian Chefs’ Perspective
    Anubha Mahender Singh et al.


    James Kennell is Reader in the School of Hospitality and Tourism Management at the University of Surrey in the United Kingdom.

    Priyakrushna Mohanty is an Assistant Professor in the Department of Business Administration (Tourism), Christ University, Bengaluru, India.

    Anukrati Sharma is the Head and Associate Professor of the Department of Commerce and Management, University of Kota, Kota, Rajasthan, India.

    Azizul Hassan is a member of the Tourism Consultants Network of the UK Tourism Society.