Crisis Management Planning and Execution: 1st Edition (Hardback) book cover

Crisis Management Planning and Execution

1st Edition

By Edward S. Devlin

Auerbach Publications

528 pages | 1 B/W Illus.

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Hardback: 9780849322440
pub: 2006-12-26
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Description

Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster.

Defining the term crisis management plan, the book begins by explaining the business continuity plan and how it comprises the prevention, emergency response, and business resumption plans. It examines the stages of a crisis, the four steps needed to manage a crisis, and the executive management team section of the crisis management plan. The book deals with the crisis communications team and plan, reviews development of the crisis management plan, and discusses the command center. The book concludes by illustrating the importance of exercising the plan.

Providing a practical methodology, Crisis Management Planning and Execution teaches the business continuity/business resumption professional how to encourage executives to participate in the development of their sections of the crisis management plan. It incorporates a step-by-step process for crafting a plan unique to every company dealing with disasters.

Reviews

“Devlin provides a clear, concise, and complete look at crisis management planning. He imparts his years of experience and knowledge to give us a look at the entire process. He provides us with the ‘how’s,’ the ‘why’s,’ and the ‘why not’s.’ In true Ed Devlin fashion, he tells it like it is.”

From the foreword by Richard L. Arnold, CBCP,Publisher/Owner of the Disaster Recovery Journal

Table of Contents

THE CRISIS MANAGEMENT PLAN – WHAT IS IT?

Introduction

What is a “Crisis?”

Types of Crises.

How Do You Determine which Crises Could Strike Your Company?

Why do Companies Need a Crisis Management Plan?

Preventing a Crisis from Occurring

Summary

THE BUSINESS CONTINUITY PLAN – WHAT IS IT?

Introduction

The Prevention Element – Introduction

The Emergency Response Plans in the BCP

The Business Resumption Plans in the BCP

History & Evolution of the BCP

Summary

STAGES OF A CRISIS

Outline

Overview – Introduction

The Pre-Crisis Stage

The Acute-Crisis Stage

The Post-Crisis Stage

Summary

STEPS IN MANAGING A CRISIS

Overview

Take Charge Quickly

Establish the Facts

Tell Your Story

Fix the Problem

Summary

THE EXECUTIVE MANAGEMENT TEAM
Introduction

Role - During the Pre-Crisis

Role - During the Acute Crisis

Role - During the Post-Crisis

Summary

Appendices

THE CRISIS MANAGEMENT TEAM

Overview

Who are the Members of the CMT?

Situation – New Crisis – New Circumstances

How will the Members of the CMT Perform their Crisis Management Activities Identified in the Service Level Agreement - If Their Offices are Affected?

Value of Exercising – the Crisis Management Team

Role in Documenting the CMT Service Level Agreement

Summary

THE CRISIS COMMUNICATIONS TEAM

Overview

What is a Crisis Communications Plan?

Why does an Organization Need a Crisis Communications Plan?

Establish a Clearly Defined “Crisis Communications” Policy.

Who are the Members of the Crisis Communications Team?

Preparing the Spokesperson Work with the News Media?

Summary

DEVELOPING THE CRISIS MANAGEMENT PLAN

Outline

Role of the BCP Professional

Methodology to Assist the CMT Members to Develop & Document the CMP

Does Having a Documented Plan Guarantee Success?

Summary

CRISIS MANAGEMENT TEAM – COMMAND CENTER

What is the Command Center

Key Functions

C.M.T. Command Center – Considerations

Locations

Justifying a Dedicated Command Center is a “Sore Thumb”

Resources Needed

The Y2K Crisis Management Command Center

Planning Extension

Summary

EXERCISING THE CRISIS MANAGEMENT PLAN           Overview                                                                                       Clarification of Terms                                                                    Exercise Responsibilities of the Crisis Management Administrator                     Planning the Exercise                                                                    Performing the Exercise                                                                    Value of Exercise                                                                               Lessons from Other Organizations Experiences

Summary

Subject Categories

BISAC Subject Codes/Headings:
BUS073000
BUSINESS & ECONOMICS / Commerce
HOM021000
HOUSE & HOME / Security
SOC040000
SOCIAL SCIENCE / Disasters & Disaster Relief