Critical Incident Management: A Complete Response Guide, Second Edition, 2nd Edition (Hardback) book cover

Critical Incident Management

A Complete Response Guide, Second Edition, 2nd Edition

By Vincent Faggiano, John McNall, Thomas T. Gillespie

CRC Press

248 pages | 26 B/W Illus.

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pub: 2011-11-15
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Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector.

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores:

  • The phases of a critical incident response and tasks that must be implemented to stabilize the scene
  • Leadership style and techniques required to manage a critical incident successfully
  • The National Incident Management System (NIMS) and the Incident Command System (ICS)
  • Guidelines for responding to hazardous materials and weapons of mass destruction incidents
  • Critical incident stress management for responders
  • Maintaining continuity of business and delivery of products or services in the face of a crisis
  • Roles of high-level personnel in setting policy and direction for the response and recovery efforts

Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident.

The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or


"… a thorough training tool for the rapid onset issues that most emergency managers deal with."

Natural Hazards Observer, May 2013

Table of Contents

The Nature of Critical Incidents

Incident Types

Common Characteristics


Resources and Resource Coordination

Uncontrollable versus Controllable Factors

First-First Responders

Stages, Phases, and Strategies

The Prevention and Preparedness Stage

The Response Stage

Scene Management Phase

Executive Management Phase

Recovery and Mitigation Stage

Tactical Leadership

Leadership Variables

Leadership Style

Are You a Coach or a Player?

Practice Makes Perfect

Problem Assessment

Risk Assessment

Decision Making

Issuing Orders and Directions

Command Presence

Civil Liability

Seven Critical Tasks™

Establish Control and Communications

Identify the Hot Zone

Establish the Inner Perimeter

Establish the Outer Perimeter

Establish the Command Post

Be Flexible

Establish a Staging Area

Identify and Request Additional Resources

The Seven Critical Tasks™ and the First-First Responder

Active Shooter


National Incident Management System: Organizing a

"Decision-Making Team" for the Effective Management of a

Major Incident

Incident Command System

Hazardous Materials and Weapons of Mass


The Method to Our Madness

Classes of Hazardous Materials

Where We Find Hazardous Materials

Transportation Vehicles

Responding to Scenes

Who’s in Charge?

Seven Critical Tasks™ for HazMat Response

Evacuation and Sheltering in Place

Critical Incident Stress

Sources of Stress

Stress Types


Emergency Operations Center


Active Shooter Scenario

Introduction to the Emergency Operations Center

When Would You Activate an EOC?

Location, Structure, and Process of the EOC

Basic EOC Functional Roles and Who Should Fill Them

Functional Process of the Emergency Operations Center

Communication and Interaction in the EOC

EOC Communication, Internal and External

The Executive Policy Group

Executive Policy Group Overview

Communication Models


Executive Policy Group Preparation Work Flow

CEO of the Executive Policy Group

Structure of the Executive Policy Group


Appendix A: ICS Task Checklists

Appendix B: EOC Task Checklists

Appendix C: Using the DOT Emergency Response Guidebook


About the Authors

Vincent F. Faggiano retired from the Rochester Police Department (RPD) after 32 years of service. During his career, he responded to and was directly responsible for managing the response to numerous critical incidents. He was awarded the Medal of Valor for his lifesaving actions at the scene of a barricaded gunman/hostage police-shooting incident.

John W. McNall has dedicated 40+ years to education, service, training, and consulting in the public safety field. Mr. McNall has conducted executive training and other sessions in major cities such as New York, Boston, Philadelphia, and Chicago, as well in the smallest communities in New York, Pennsylvania, Colorado, and New Mexico.

Thomas T. Gillespie (Deceased) had a dedicated and distinguished career in law enforcement, the Army, and private sectors until his death in 2004. He performed extensive training for businesses—as well as federal, state, and local law enforcement—on such topics as policy, procedure, and executive and supervisory programs, among many others.

Subject Categories

BISAC Subject Codes/Headings:
LAW / Forensic Science
SOCIAL SCIENCE / Disasters & Disaster Relief