Critical Perspectives on the Management and Organization of Emergency Services: 1st Edition (Hardback) book cover

Critical Perspectives on the Management and Organization of Emergency Services

1st Edition

By Paresh Wankhade, Leo McCann, Peter Murphy


312 pages

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Hardback: 9781138097650
pub: 2019-05-31
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Critical Perspectives in Emergency Services Management makes an important contribution to the subject of emergency services management and to public administration and organization studies more generally. It critically assesses developments in emergency services management by examining the multi-dimensional nature of the provision of emergency services and their connectedness in advanced western democracies. The effective management of emergency services has never been more important than in today’s high-pressured and cost-conscious public sector. The authors of this volume forensically analyse the challenges of delivering emergency services within this context. This book provides an in-depth, scholarly and comprehensive analysis of the changing landscape of emergency service provision and clearly addresses a gap in the market for a critical volume on the emergency services.

For anyone seeking to understand why and how the management of emergency services matters, this collection is essential reading.

Table of Contents


Chapter 1

Introduction to Critical Perspectives on the Management and Organization of Emergency Services

Paresh Wankhade, Leo McCann and Peter Murphy

Chapter 2

Emergency services architecture: JESIP and Interoperability

Carl Daniels

Chapter 3

History of the UK Paramedic Profession

Bob Fellows and Graham Harris

Chapter 4

Personal Reflections on Fire and Rescue Service Incident Command

Roy Wilshire

Chapter 5

Quo Vadis: Eight Possible scenarios for Changes in the Ambulance Services.

Andy Newton

Chapter 6

Galvanising partnership and communities to tackle domestic violence & abuse: Why wicked problems have no easy solutions?

Linda Reid

Chapter 7

Beyond the Scope of Managerialism: Explaining the Organisational Invisibility of Police Work

Cliff Bacon

Chapter 8

Reaching out across the theory-practice divide? Impact, participation and change in post-disaster reconstruction

Yiwen Lin, Mihaela Kelemen and Lindsay Hamilton

Chapter 9

The Professionalisation of the Police in England and Wales: A Critical Appraisal

Simon Holdaway

Chapter 10

Changing Landscapes, Challenging Identities - Policing in England and Wales

Sarah Charman



Chapter 11

From extreme to mundane? The changing face of paramedicine in the UK Ambulance Service

Jo Brewis and Richard Godfrey

Chapter 12

Decision making at the front-line: the role of choice architecture in NHS paramedic judgements over patient conveyance

Andrew Weyman and Rachel O’Hara

Chapter 13

A comparative appraisal of recent and proposed changes to the fire and rescue services in England and Scotland.

Pete Murphy, Katarzyna Lakoma, Kirsten Greenhalgh and Lynda Taylor

Chapter 14

Rethinking the new ‘leadership’ mainstream: An historical perspective from the National Health Service

Mark Learmonth

Chapter 15

Public Confidence in the Police: A critical review and interrogation of construct clarity

Basit Javid and Kevin Morrell

Chapter 16

Balancing formal and informal support for psychological health in emergency services: creating multiple pathways for ambulance staff

Ashlea Kellner, Keith Townsend, Rebecca Loudoun, Tiet-Hanh Dao-Tran and Adrian Wilkinson

Chapter 17

Commissioners, Mayors and Blue Lights: Reviewing the Prospects for Integrated Emergency Service Governance

Rachel Ashworth

Chapter 18

Conclusion: Understanding Emergency Services in Austerity Conditions

Leo McCann, Paresh Wankhade, and Peter Murphy

List of Contributors


About the Authors

Paresh Wankhade is Professor of Leadership and Management at Edge Hill University, UK.

Leo McCann is a Professor of Management at University of York, UK.

Pete Murphy is a Professor of Public Policy and Management at Nottingham Trent University, UK.

About the Series

Routledge Critical Studies in Public Management

The study and practice of public management has undergone profound changes across the world. Over the last quarter century, we have seen

  • the increasing criticism of public administration as the over-arching framework for the provision of public services
  • the rise (and critical appraisal) of the ‘New Public Management’ as an emergent paradigm for the provision of public services
  • the transformation of the ‘public sector’ into the cross-sectoral provision of public services
  • the growth of the governance of inter-organizational relationships as an essential element in the provision of public services

In reality these trends have not so much replaced each other as elided or co-existed together – the public policy process has not gone away as a legitimate topic of study, intra-organizational management continues to be essential to the efficient provision of public services, whist the governance of inter-organizational and inter-sectoral relationships is now essential to the effective provision of these services.

This series is dedicated to presenting and critiquing this important body of theory and empirical study. It will publish books that both explore and evaluate the emergent and developing nature of public administration, management and governance (in theory and practice) and examine the relationship with and contribution to the over-arching disciplines of management and organizational sociology. Books in the series will be of interest to academics and researchers in this field, students undertaking advanced studies, and reflective policy makers and practitioners.

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Government & Business