1st Edition

Critical Perspectives on the Management and Organization of Emergency Services

    328 Pages
    by Routledge

    328 Pages
    by Routledge

    Critical Perspectives in Emergency Services Management makes an important contribution to the subject of emergency services management and to public administration and organization studies more generally. It critically assesses developments in emergency services management by examining the multi-dimensional nature of the provision of emergency services and their connectedness in advanced western democracies. The effective management of emergency services has never been more important than in today’s high-pressured and cost-conscious public sector. The authors of this volume forensically analyse the challenges of delivering emergency services within this context. This book provides an in-depth, scholarly and comprehensive analysis of the changing landscape of emergency service provision and clearly addresses a gap in the market for a critical volume on the emergency services.

    For anyone seeking to understand why and how the management of emergency services matters, this collection is essential reading.


    Chapter 1

    Introduction to Critical Perspectives on the Management and Organization of Emergency Services

    Paresh Wankhade, Leo McCann and Peter Murphy

    Chapter 2

    Emergency services architecture: JESIP and Interoperability

    Carl Daniels

    Chapter 3

    History of the UK Paramedic Profession

    Bob Fellows and Graham Harris

    Chapter 4

    Personal Reflections on Fire and Rescue Service Incident Command

    Roy Wilshire

    Chapter 5

    Quo Vadis: Eight Possible scenarios for Changes in the Ambulance Services.

    Andy Newton

    Chapter 6

    Galvanising partnership and communities to tackle domestic violence & abuse: Why wicked problems have no easy solutions?

    Linda Reid

    Chapter 7

    Beyond the Scope of Managerialism: Explaining the Organisational Invisibility of Police Work

    Cliff Bacon

    Chapter 8

    Reaching out across the theory-practice divide? Impact, participation and change in post-disaster reconstruction

    Yiwen Lin, Mihaela Kelemen and Lindsay Hamilton

    Chapter 9

    The Professionalisation of the Police in England and Wales: A Critical Appraisal

    Simon Holdaway

    Chapter 10

    Changing Landscapes, Challenging Identities - Policing in England and Wales

    Sarah Charman



    Chapter 11

    From extreme to mundane? The changing face of paramedicine in the UK Ambulance Service

    Jo Brewis and Richard Godfrey

    Chapter 12

    Decision making at the front-line: the role of choice architecture in NHS paramedic judgements over patient conveyance

    Andrew Weyman and Rachel O’Hara

    Chapter 13

    A comparative appraisal of recent and proposed changes to the fire and rescue services in England and Scotland.

    Pete Murphy, Katarzyna Lakoma, Kirsten Greenhalgh and Lynda Taylor

    Chapter 14

    Rethinking the new ‘leadership’ mainstream: An historical perspective from the National Health Service

    Mark Learmonth

    Chapter 15

    Public Confidence in the Police: A critical review and interrogation of construct clarity

    Basit Javid and Kevin Morrell

    Chapter 16

    Balancing formal and informal support for psychological health in emergency services: creating multiple pathways for ambulance staff

    Ashlea Kellner, Keith Townsend, Rebecca Loudoun, Tiet-Hanh Dao-Tran and Adrian Wilkinson

    Chapter 17

    Commissioners, Mayors and Blue Lights: Reviewing the Prospects for Integrated Emergency Service Governance

    Rachel Ashworth

    Chapter 18

    Conclusion: Understanding Emergency Services in Austerity Conditions

    Leo McCann, Paresh Wankhade, and Peter Murphy

    List of Contributors



    Paresh Wankhade is Professor of Leadership and Management at Edge Hill University, UK.

    Leo McCann is a Professor of Management at University of York, UK.

    Pete Murphy is a Professor of Public Policy and Management at Nottingham Trent University, UK.