Cultural Competency for Public Administrators  book cover
1st Edition

Cultural Competency for Public Administrators

ISBN 9780765626776
Published March 15, 2012 by Routledge
382 Pages

FREE Standard Shipping
SAVE $15.89
was $52.95
USD $37.06

Prices & shipping based on shipping country


Book Description

With a focus on a broad spectrum of topics--race, ethnicity, gender, disability, and sexual orientation at the federal, tribal, state, and local levels--this book equips readers to better understand the complex, real-world challenges public administrators confront in serving an increasingly diverse society.

The book's main themes include:

  • What is cultural competency and why is it important?
  • Building culturally competent public agencies;
  • Culturally competent public policy;
  • Building culturally competent public servants;
  • How do agencies assess their cultural competency and what is enough?

PA scholars will appreciate the attention given to the role of cultural competency in program accreditation, and to educational approaches to deliver essential instruction on this important topic. Practitioners will value the array of examples that reflect many of the common trade offs public administrators face when trying to deliver comprehensive programs and services within a context of fiscal realities.

Table of Contents

Numerous reprehensible corporate, governmental, and nonprofit activities over recent years have highlighted the existence of organizational evil. Unlike other works on the topic, this book fully develops the concept of organizational evil, conceptually weaving the interchange between evil individuals (microlevel) who ultimately create the organizational environment that is evil, and the macrolevel elements of policy, culture, and manipulations of the social environment.

View More



Kristen A. Norman-Major (Author) ,  Susan T Gooden (Author)