1st Edition
Cultural Differences and Improving Performance How Values and Beliefs Influence Organizational Performance
By Bryan Hopkins
Copyright 2009
324 Pages
by
Routledge
326 Pages
by
Routledge
326 Pages
by
Routledge
Also available as eBook on:
One of the most significant and yet largely overlooked factors influencing performance and workplace problem solving in many large organizations is that of national culture. Managers, and the organizations for which they work, need to be able to understand the influence of cultural values and beliefs on performance in order to identify appropriate solutions; strategies appropriate in one part of... Read more
Preface; Introduction; Part I The Theory; Chapter 1 How Do Cultures Differ?; Chapter 2 Analysing Performance; Chapter 3 Culture and Workplace Activities; Chapter 4 The Systems Approach; Chapter 5 Solving Workplace Problems; Part II The Practice; Chapter 6 Step 1: Define the Problem; Chapter 7 Step 2: Collect Data; Chapter 8 Step 3: Analyse the Problem; Chapter 9 Step 4: Generate Ideas; Chapter 10 Step 5: Select Solutions; Chapter 11 Step 6: Implement Solutions; Chapter 12 Step 7: Evaluate Effectiveness;
Biography
Bryan Hopkins is an independent consultant who specializes in performance analysis and the design of information and learning materials. He has developed and delivered solutions for a large number of clients from both the private and public sectors, including several international organizations. His previous books, How to Design and Post Information on a Corporate Intranet and e-HR were also published by Gower.
'...packed with models, examples and steps and results in a very practical approach to workplace performance in a culturally diverse environment. This book does not put forward solutions to particular cultural-related performance problems; it gives people and performance managers the tools to analyze performance and identify any problems that may exist in a way that takes cultural differences into account. It is an informative and practical read for HR professionals and line managers working in a multi-cultural organization.' Strategic HR Review ’...this book should appeal to a wide audience: those who need the theories of culture and performance engineering, or those who want the practical side of understanding performance measurement, analysing problems and identifying appropriate solutions, or those who prefer to learn about both...This is a valuable book for a number of reasons. First and foremost, the seven-step problem-solving methodology that Hopkins outlines resonates with those who have attempted to move from the values typology that has defined cultural differences and behaviours for the last thirty years...In fact, this may be a book for everyone working in organisations that have a diverse cultural environment, be they involved in education, training or business.’ - Peter van Gelder, Dialogin: The Delta Intercultural academy
