Culture and Trust in Technology-Driven Organizations: 1st Edition (Hardback) book cover

Culture and Trust in Technology-Driven Organizations

1st Edition

By Frances Alston

CRC Press

179 pages | 47 B/W Illus.

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pub: 2013-12-04
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Culture and Trust in Technology-Driven Organizations provides insight into the important role that culture and trust can play in the success of high-technology organizations. This book reviews the literature and results of an empirical study that investigated the relationship between mechanistic and organic cultures and the level of trust in technology-based organizations.

The book outlines the literature on organizational trust and culture and the role theorists believe they play in the success of a changing domestic and global business environment. It identifies ways of defining culture and trust as well as the survey instruments used to measure them. The book then examines the results of two studies that demonstrate the connection between organizational culture and trust. The two studies were conducted at separate times using data collected from several companies within a three-hour radius of each other. These companies are highly dependent upon the ability to identify, hire, and retain highly skilled knowledge workers. These workers are critical for the companies to successfully compete within the scope of their business and expand into their current and other markets.

The book provides a practitioner’s guide—based on the literature review and the results of the studies examined—that can be used to assess, diagnose, and improve employees’ perception of their work culture and improve trust found in organizations. This guide provides management with actions and activities that should be considered when handling the day-to-day business of the organization. If followed, these activities can be instrumental in designing a culture that leads to success and ease of operation for the organization and its members.

Table of Contents

Importance of Trusting Cultures


Technology-Driven Organizations in the Global Marketplace

Relationship between Increased Productivity and Trusting Cultures


Literature Review


Organizational Culture

Defining Organizational Culture

Burns and Stalker’s Organic and Mechanistic Management Systems

Likert System IV Management Process

Connection between Mechanistic and Organic Cultures and Likert Management Systems

Summary of Culture Literature Review

Organizational Trust

Defining Organizational Trust

Principal Trust Attributes

Summary of Trust Literature Review


Research Statement and Methodology


Research Question and Objective


Research Significance and Contribution to the Body of Knowledge

Contribution to the Discipline of Management and Leadership

Survey Instrument Selection

Demographic Questionnaire

Targeted Population

Data Collection Process

Pilot Study

Conducting the Pilot Study

Pilot Results

Summary of Pilot Study

Lesson Learned

Full Study


Description of Data Analysis Methods

Data Characteristics

Participating Organizations

Data and Analysis of Results

Normality and Survey Reliability Analysis

Mean Analysis

Correlation Analysis

Hypothesis Testing—Trust Attributes

Analysis by Organization

Summary of Organizational Analyses

Trust in Technology-Driven Organizations

Gender Analysis

Ethnic Group Analysis

Age Analysis

Job Tenure Analysis

Industry Analysis

Job Status/Position Analysis


Technology-driven organization culture

Characteristics of Technology-Driven Organization Cultures

Redefining Cultures for Technology-Driven Organizations

Culture—the Foundation of Trust


Study Recommendations and Conclusions



Limitation of the Study

Areas for Future Study


Practitioner’s guide


Organizational Diversity

Organizational Alignment and Policies

Dealing with Perceptions

Role of Trust Attributes in Building a Culture of Trust

Selection and Promotion of New Managers

Building Trusting Cultures

Perils of Distrust

Behaviors That Facilitate Trust

Interpersonal Communication

Soft Side of Management

Leader’s Role

Leadership Styles

Manager’s Toolkit


Guidelines for Assessing Organizational Culture and Trust

Case study

Case study

Case study

Case study

Case study

Individual Trust Questionnaire

Organization Trust Questionnaire

Employee Engagement Trust Questionnaire

Management Trust Questionnaire

Instruction for Completing the Organizational Culture Questionnaire

Culture Focus Group Questions

Trust Focus Group Questions

Practitioner Guide Summary


Appendix A: Participating Organization Data and Charts

About the Series

Systems Innovation Book Series

Learn more…

Subject Categories

BISAC Subject Codes/Headings:
COMPUTERS / Information Technology
TECHNOLOGY & ENGINEERING / Industrial Design / General