1st Edition
Customer Satisfaction Planning Ensuring Product Quality and Safety Within Your MRP/ERP Systems
By Thomas T. Hirata
Copyright 2008
116 Pages
4 B/W Illustrations
by
Productivity Press
116 Pages
by
Productivity Press
Also available as eBook on:
Focus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring Product Quality and Safety within Your MRP/ERP Systems presents a progressive, cost-cutting efficiency system that builds on material... Read more
Customer Service Planning: A New Approach
Product Quality: The Need for Change
Limitations of MRP/ERP
Common Parts Problems and the Failure of MRP and Non-MRP Solutions
Customer Satisfaction Planning: Theory
Customer Satisfaction Planning: Implementation
Manufacturing Planning: Supply and Demand
Order Management and Manufacturing Scheduling
Supply Chain and Business Management
Building Customer Relations with CSP
Making the Switch: How to Convert to Customer Satisfaction Planning
Glossary
Product Quality: The Need for Change
Limitations of MRP/ERP
Common Parts Problems and the Failure of MRP and Non-MRP Solutions
Customer Satisfaction Planning: Theory
Customer Satisfaction Planning: Implementation
Manufacturing Planning: Supply and Demand
Order Management and Manufacturing Scheduling
Supply Chain and Business Management
Building Customer Relations with CSP
Making the Switch: How to Convert to Customer Satisfaction Planning
Glossary
Biography
Thomas T. Hirata
