Customer Service Games for Training: 1st Edition (Hardback) book cover

Customer Service Games for Training

1st Edition

Edited by Agatha C Hughes, Thomas P Hughes

Routledge

184 pages

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Hardback: 9781138742741
pub: 2017-09-26
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eBook (VitalSource) : 9781315181998
pub: 2018-10-24
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Description

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

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Subject Categories

BISAC Subject Codes/Headings:
SOC000000
SOCIAL SCIENCE / General
SOC026000
SOCIAL SCIENCE / Sociology / General