'Delivering Business Value from IT' is focused on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.
Chapters 1,2 and 3 detail an approach to IT evaluation whilst chapters 4 and 5 build on these by showing two distinctive approaches to linking IT to business performance. The remaining three chapters deal with a range of evaluation issues emerging as important - specifically Internet evaluation, Y2K and beyond, EMU, quality outsourcing, infrastructure, role of benchmarking, and cost of ownership issues that practitioners regularly encounter.
Introduction - Trends and challenges in IT evaluation; Answering the challenges: lifecycle evaluation and more; Project management and post-implementation evaluation; Developing a balanced business scorecard for IT; Sink or swim: the evaluation key to IT outsourcing; E-valuation 1: not business as usual?; E-valuation 2: four approaches; Perennial issues: from infrastrucure and benchmarking to mergers and acquisitions.