208 Pages
by
CRC Press
208 Pages
by
CRC Press
Also available as eBook on:
"Dental Practice Health Check" helps dental practice owners improve their business. It is concise, practical and ideal for day-to-day reference. Sound, evidence-based principles are offered to assist practice owners in becoming better people managers, drive revenue and profitability through marketing and customer service, and ensure the business has robust systems and procedures to support its... Read more
Section 1: People - People are your most important asset: Manage your team. Recruiting staff. Managing staff. Managing staff performance. Manage your associates. Manage yourself. Section 2: Customers - Your customers and the experience you give them are the future success of your business: Establish your star rating. Developing a patient centred practice. Developing social skills. Recovery planning. Section 3: Marketing - Maximise the opportunity to promote your business. Section 4: Quality management systems and procedures - Processes underpin your business. Section 5: Management information and reporting - Key performance indicators and how they can drive your business. Section 6: Strategy, finance and planning - keeping your eye on the end goal.
Biography
Lesley Bailey, Suzanne Mitchell
