1st Edition
Designing Agentic AI Experiences UX Strategies for Collaborative, Human-Centered AI
Preface
Acknowledgements
Part 1: Researching the Collaborative Experience
1. The End of Control
2. The Psychology of Agency: Theory of Mind, Attribution, and Trust
3. Mental Models 2.0: How Users Perceive Autonomous Systems
Part 2: Researching the Collaborative Experience
4. Observing the Unseen: New Methodologies for Agent-User Dynamics
5. Measuring What Matters Most: Trust, Delegation, and Cognitive Load
6. Beyond User Personas: Introducing Agent Personas and Relationship Archetypes
Part 3: The Blueprint for Execution
7. Designing the Conversation: The Language of Collaboration
8. Designing for Delegation and Correction: The Mechanics of Partnership
9. The Ethical Agent: Designing for Transparency, Accountability, and Well-Being
10: Scaling Agentic UX: From Prototype to Enterprise
11: The Future of UX: Choreographing Relationships
Index
Biography
Victor Yocco is a UX researcher and psychologist with decades of experience consulting with the world’s largest enterprises across diverse industries. He helps organizations navigate the complexities of automation to build systems that serve human needs. He frequently writes and speaks on Agentic AI, the psychology of trust, and the ethics of autonomous systems. Dr. Yocco obtained his PhD from The Ohio State University, where he studied psychology and communication in informal science settings. He resides outside of Philadelphia.
