2nd Edition

Designing Displays for Older Adults, Second Edition

By Anne McLaughlin, Richard Pak Copyright 2020
    214 Pages 75 B/W Illustrations
    by CRC Press

    214 Pages 75 B/W Illustrations
    by CRC Press

    This book focuses on the design of displays and user interfaces for the older user. Aging is related to complex mental, physical, and social changes. While conventional wisdom says getting older leads to a decline, the reality is that some capabilities decline with age while others remain stable or increase. This book distills decades of aging research into practical advice on the design of displays. Technology has changed dramatically since the publication of the first edition. This new edition covers cutting-edge technology design such as ubiquitous touchscreens, smart speakers, and augmented reality interfaces, among others.

    1. Introduction

    1.1 Demographics and health trends

    1.2 How older adults use technology now

    1.3 State of the art and what the next 10 years will bring

    1.4. Mission Statement

    1.5. Suggested readings

    2. Vision

    2.1 How vision changes with age

    2.2 Interim summary

    2.3 Display technologies

    2.4 In practice: Presenting web information on a mobile device

    2.5 General design guidelines

    2.6 Suggested readings

    3. How Hearing Changes With Age

    3.1 Hearing loss

    3.2 Interim Summary

    3.3 Accessibility aids

    3.4 Interim Summary

    3.5 Human Language

    3.6 Interim Summary

    3.7 Designing audio displays

    3.8 In practice: The interactive auditory interface

    3.9 General design guidelines

    3.10 Suggested readings and references

    4. Cognition

    4.1 How cognition changes with age

    4.2 In practice: Organization of information

    4.3 General design guidelines

    4.4. References

    4.4 Suggested readings

    5. Aging and Movement Control

    5.1 How movement changes with age

    5.2 Interim summary

    5.3 Movement disorders

    5.4 Accessibility aids for movement control

    5.5 Interim summary

    5.6 In practice: Display gestures

    5.7 General design guidelines

    5.8 Suggested readings

    6. Older Adults in the User-Centered Design Process

    6.1 How testing older users is different

    6.2 Requirements gathering

    6.3 Evaluation/inspection

    6.4 Designing/prototyping/implementing alternate designs

    6.5 Recruiting

    6.6 Summary

    6.7 Suggested readings

    7. Preface to Usability Evaluations and Redesigns

    7.1 Organization of the redesign chapters

    7.2 Displays Chosen for evaluation and redesign

    8. Integrative Example: Smart Speakers

    8.1 Overview

    8.2 Step 1: Create a persona

    8.3 Step 2: Define a task

    8.4 Emergent themes

    8.5 Tasks analysis of a smart speaker

    8.6 Testing

    8.7 Revised experience after redesign

    8.8 Suggested readings

    9. Integrative Example: Workplace Communication Software

    9.1 Overview

    9.2 Step 1: Create a persona

    9.3 Step 2: Task scenario

    9.4 Emergent themes

    9.5 Task analysis and heuristic evaluation of using chat-based collaboration software

    9.6 Ideas for redesign of chat-based collaboration software

    9.7 Summary

    9.8 Suggested readings

    10. Integrative Example: Transportation and Ridesharing Technology

    10.1 Overview

    10.2 Step 1: Create a persona

    10.3 Step 2: Define the task

    10.4 Emergent themes

    10.5 Heuristic evaluation

    10.6 Discussion

    10.7 Suggested readings

    11. Integrative Example: Mixed Reality Systems

    11.1 Overview

    11.2 Step 1: Create a persona

    11.3 Step 2: Task scenario

    11.4 Emergent themes for older adult users

    11.5 Suggested development and testing methods

    11.6 Speculative design

    11.7 Summary

    11.8 Suggested readings

    12. Conclusion


    Anne Collins McLaughlin is a Professor in the Department of Psychology at North Carolina State University. She directs the Learning, Aging, and Cognitive Ergonomics Lab (the LACElab) and serves as the Area Coordinator for the Ph.D. program in Human Factors and Applied Cognition. Her research interests include understanding how learning tends to change with age and how to best design interfaces and training programs for older persons. She received her Ph.D. in psychology at the Georgia Institute of Technology in 2007.

    Richard Pak is a Professor in the Department of Psychology at Clemson University. His primary research interests are aging and human factors, and the issues surrounding the design and use of autonomous technology. He received his Ph.D. in psychology at the Georgia Institute of Technology in 2005. He directs the Cognition, Aging, and Technology Lab at Clemson University.