Designing the Best Call Center for Your Business: 2nd Edition (Paperback) book cover

Designing the Best Call Center for Your Business

2nd Edition

By Brendan B. Read

CRC Press

300 pages

Purchasing Options:$ = USD
Paperback: 9781578203130
pub: 2005-01-02
SAVE ~$10.79
Hardback: 9781138412163
pub: 2017-07-27
SAVE ~$41.00

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

About the Author

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support.

Subject Categories

BISAC Subject Codes/Headings:
TECHNOLOGY & ENGINEERING / Telecommunications