1st Edition
Developing Assertiveness Skills for Health and Social Care Professionals
By Annie Phillips
Copyright 2014
302 Pages
by
Routledge
302 Pages
by
Routledge
Also available as eBook on:
Want to communicate clearly, honestly and directly, without avoidance or resorting to manipulative or aggressive behaviour? Learn how to be assertive and explore its advantages as the primary tool of effective communication skills in healthcare settings. If you work in health or social care as a manager or clinician, deal with people on a daily basis, and need these dealings to be thoughtful,... Read more
About the author. Acknowledgements. Introduction. The importance of being assertive. Women and assertiveness. How to be assertive. Putting your ideas into practice. Feelings. Dealing with criticism. Making and refusing requests. Negotiation. Preventing and resolving conflict. Setting the boundaries. Developing reflective thinking. Putting it into practice for the patient. Breaking unwelcome news. Boundaries in clinical work. Your personal development plan. Goal setting and supporting change. Index.
Biography
Annie Phillips Writer on Health and Health Management Specialist Paediatric Speech and Language Therapist, Somerset Partnership
