Developing Hospitality Properties and Facilities

Introduction

Josef Ransley, Hadyn Ingram and Debra Adams

Part 1: Concept

1. Concepts

Josef Ransley

2. Feasibility

Geoff Parkinson

3. Design

Josef Ransley

Part 2: Planning

4. Development Strategy and Brand Management

Puneet Chhatwal

5. Project Finance and Capital Investment

Jan deRoos

6. Legal Agreements for Hotel Operations

Louise Wallace and Pamela Angell

Part 3: Construction

7. The Design Team

Josef Ransley

8. Building Costs

Alisdair Maclean and Ian Memmot

9. Managing Construction

Kevin Pearce and Josef Ransley

Part 4: Operations

10. Operational Planning and Relationships

Stephani Robson

11. Planning Accommodation

Alex Kudla

12. Service Provision

Lars Hansen and David Pantin

Part 5: Asset Management

13. Hotel Asset Management

Sophie Richard and Luc Boshmans

14. Product Maintenance and Development

Josef Ransley

15. Hotel Valuation Methodologies

Debra Adams and Helen Atkinson

Part 6: Sustainbility

16. Sustainable Development, Responsible Tourism and Hospitality

Benedetta Cassinelli

17. ESG in Hotels

Kimberley Yoong

18. Resilient Tourism

Mathias Beyer and Maeve O’Brien

Conclusions

Josef Ransley, Hadyn Ingram and Debra Adams

Notes for CSI Introduction

Josef Ransley and Hadyn Ingram

CASE STUDIES AND ISSUES (CSI)

CSI 1 Tensions Between Brand Standards and Building Constraints in York, UK

Graham McCourt

CSI 2 Value-Added Opportunities Can Arise from Refurbishment: Oxford Belfry Hotel

Julian White

CSI 3 Escape to the Country: Manoir de Surville, Normandy, France

Jérôme Forget

CSI 4 The Perils of Foreign Investment: Budapest, Hungary

Frédéric le Fichoux

CSI 5 Mixed-Use Development: Cidade Matarazzo, São Paulo, South America

Ilan Elkaim

CSI 6 Management Companies Breaking into New Markets: Radisson Blu Hotel, Casablanca City Centre, Morocco

Ramsay Rankoussi

CSI 7 Feasibility Studies in Undeveloped Markets: Iran

Jean-Baptiste Recher

CSI 8 The Hospitality Development Market: Middle East

Elie Milky

CSI 9 Reconciling Public and Private Investment in a Luxury Hotel Development in Memphis, TN, USA

Olivier Gompel

CSI 10 An Alternative to the Standard Hotel Management Fees Structures

Mike Haemmerli

CSI 11 Technology in Hotels

Christophe Malsot

CSI 12 Total Revenue Management for Hospitality in the Digital Age

Chinmai Sharma

Biography

Josef Ransley has worked on the design and development of hotels and leisure projects internationally since the mid-1970s, including a wide range of landmark projects for both major branded companies and independent investors and operators. These include the initial Express and Staybridge by Holiday Inn products in Europe, and the SI-Centrum, Stuttgart, one of Europe’s largest multi-use hospitality complexes. Since 2004, he has worked with a number of companies on various aspects of their development programmes including new brand development, investment strategy, group acquisitions, refurbishment and extensions as well as a range of added value projects. Josef was a Visiting Professor at the University of Surrey and ESSEC/Cornell IMHI MBA programme, having taught the Hotel Development and Construction course at ESSEC Business School, Paris, for 15 years. He has written or contributed to a number of books and articles and is a fellow of the Royal Society of Arts.

Hadyn Ingram started his working life in his father's West London pub before studying hotel management at college and managing hotels in London and Yorkshire. He returned to the family pub, restaurant and function rooms in 1977 and completed an MSc at Oxford Brookes in 1990. His academic career began as a Senior Lecturer in Hospitality Operations at Bournemouth University, and he subsequently worked as a Lecturer at the School of Management Studies at the University of Surrey. Hadyn completed an IMCA DPhil in 1997 and a University of Surrey MPhil in 1998, and was appointed Whitbread Professor of Hospitality Management in 2000. He practised what he preached by buying a hotel in Salisbury and later converting it to serviced apartments. He has written more than 100 books and articles on operations, development and strategic management for the hospitality industry as well as teamworking and virtual learning.

Debra Adams is the founder of arena4finance, a training provider focused on developing and delivering one-day, online and more extensive courses in hospitality finance for both finance professionals and operational heads of department in hotels, restaurants and leisure facilities. Debra is a chartered accountant, and her career has included experience in finance roles as well as a number of years working in higher education. She has delivered courses to numerous organizations and leading hotel schools in the sector such as Ecole hôtelière Lausanne and Glion Institute in the United Kingdom and Switzerland. Debra is the author of the book Strategic Management Accounting for the Hospitality, Tourism and Leisure Industries with a third edition in progress. Debra was recently appointed as a member of the Supervisory Board at the Institute of Hospitality and is a founding Trustee of the charity Eye Nepal, raising funds for early years education in Nepal.

"This book, now in its third edition, offers valuable insights for a wide readership interested in hotel development. From an excerpt of the minutes of a monthly owners’ meeting, to innovations in debt finance, to construction solutions for overcoming ‘protected sight line’ building constraints: there is something for everyone. Twelve short "case studies and issues" offer different perspectives on hotel development in various parts of the world. This has been and will continue to be my go-to source for anything related to hotel development."

Rob van Ginneken, Senior Lecturer Hotel Finance, Breda University of Applied Sciences.